Blowsion may make nice stuff but they are jerks!

[Submarine]

And most companies would jack you with a 'handling' charge and inflate the shipping cost......
If I order something from my favorite company in Australia and it's not right it can cost more than the item to ship it back so I end up just eating it.

This story reminds me of an Asian couple I saw at Jettribe's booth at the World Finals. They were buying two articles of clothing and were haggling over the price (already heavily discounted). The saleswoman was a little flustered but asked her boss if she could give them anything. The boss said to give them some sticker packs (tagged at $10 each) so she did. Then the woman wanted one more! They gave her another one.... So when I walked up I said, jokingly, "I want that deal!"


Hey Jeff was at the WF's and was saying he had 50 chinpads ready to go and would ship without payment. Give him a call at 1-800-GET-REAL.

 

[FLY6584]

what do you expect? the company name starts with "blows".

:haha: What a freakin smart ass. :biggrin:

Well I was going to buy a handlepole limiting strap from them, but I thought it was a little too expensive. Does everyone make their own limiting straps or do they buy the premade ones from blowsion, umi, etc?

 

[Mike W]

Well I was going to buy a handlepole limiting strap from them, but I thought it was a little too expensive. Does everyone make their own limiting straps or do they buy the premade ones from blowsion, umi, etc?

FYI, I bought one from them earlier this year and to be honest it was not the best quality. The shrink wrap was the first thing to come loose and then the hook that takes the slack out of the rope broke. The one I received looked nothing like the one on their website and was made out of chincy material IMO. $50+$8 shipping for the one I got seemed way too much so your better off making your own. I just chalked it up as a learning experience.

 

[mnnthbx]

My rope fit / looks / works perfectly. Saved a hood for me on our first surf trip just this past week. As for their attitude... They have taken the time and held my hand through more than one of my "first time" projects, and have always been beyond cool about it. Far more helpful than most of the companies I deal with in the motorcycle community. That alone makes me a frequent customer.

 

[wayne]

first rule of business

a happy customer will tell two friends, an unhappy customer will tell 20.

with the internet it is a lot more. if a customer did not get the product they ordered, incomplete or different, then the business needs to do every thing to make it right. if they do not then this is what happens. anyone that disagrees with what matt has done then think about how you would feel if it happen to you including the bs the owner spewed.

 

[SuperJETT]

FWIW, my 24/7 carbon chinpad didn't fit a stock pole either, I had to slot the holes, but Maros told me that up front and said his brackets were long enough to fit on any pole, just that the holes were setup for an AC and even those were sketchy on where the holes would be.

 

[ski4]

It is sweat off my back, All of the guys at blowsion have a love for the sport and are great guys. So when someone has a short phone conversation with them or hears from others about phone conversations then goes on the internet and says he's arrogant is plain idiotic.

no need to be a douche bag.
the negative feedback section is just for this. if you can't take it when some one has a negative comment about a company , leave it be.
he has backed up his gripes with facts. this is not an opinion?
so in that respect keep yours to yourself.

i don't get why people take any negative comment about blowsion as a personal attack here. they make a great product, at times. however that does not get them a pass to do as they wish with peoples bank accounts . also is not an excuse to have an overpriced piece of gear fit bad or have missing pieces. it's buisness. they may be cool to ride with,adn love the sport. but buisness is buisness. that is life. they have a serious problem with quality control there. and the complaints seem to be on the rise.

matt does not just get on here and slander for the hell of it that i have seen.

 

[Big Kahuna]

hey ski, some people take negative comments towards blowsion for one simple reason......... This is a small community that we all belong too, what other sport out there do you think you would know so many different people from around the world......... So, these people are standing up for their friends, forgetting the fact that this is a discussion about business practices...

No business is perfect.......... mistakes will happen. It is how the mistakes are delt with is what puts one company above another.......... Got to remember, the person on the other side may have been having a bad day, but that is no excuse just a fact of life.............

I have delt with John, Mark and Andre many times......... Most have been good......... I have also seen the flip side............

 

[tom21]

Well said Wayne. Maybe matt was a little hot when he called for help but the response is way off for a business. I do have to admit that there have been one or two times where I have dealt with someone who would never be happy with anything even if I did refund the money and then make it right on top. those kind of people will drain your life and business away if you let em. better to cut your losses and refuse to deal with then in the future. I don't believe matt is one of those poeple. My hood hooks don't fit well on my ski, did I complain? no, I will modify them and in the future I will make more of my stuff instead of overspending on something I have to reengineer anyway. No knock on Blowsion but if I can make their part better why can't they?

 

[ski4]

i agree bk. it is just strange how for some companies everyone jumps on the band wagon to defend and others to bash.

pwctoday was criticized for not allowing people to freely speak, then they open up a bit and break down the walls.
and then a person that has been in this community a long time and on the x since it's inception has one thing to say negative, ( with due cause) and he gets beat up by a bunch of people. just calling them out on that.

i too have had my experiences with blowsion, some good and some terrible. they do make some great things and no one can argue what they have done for the sport, but quality is quality and buisiness is business and at times they lack there.
junkman got the same attacks when he had something to say that was not positive
it's pretty sad to me that matt is being attacked like this with all of the positive contributions he makes here.:banghead:

 

[yamaslut]

Blowsion gets a thumbs up from me... I'm sorry for your problem w/ them Matt.... They have always been very, very, I mean very cool to me... great people IMO...

Like a lot of people said... People make mistakes and if there was one made on their part, a phone call would have defused things more than an email... You know things don't come accross the right way in print...

 

[ski4]

well said ski4

personally, i love blowsion and have always had good experiences with john dady.. but i agree with your points.

its almost hypocritical to have a negative feedback section, and them slam people who post their negative experiences. for that, get rid of the negative feedback section, or put up similar rules to the for sale section.

thank you:smile:

i agree
i got to agree with you on this thread section. if you can't say what you feel , why have it ( so long as you have a legitimate beef)

 

[MADMAT]

Again, I called them and didn't really click with them on the phone either. (Mike or Scott, can't remember which) My bad feedback was not just based on one of the parts of this situation. (i.e. phone call, email, odd part quality for the price, poor handling of my money, final responce from John.)

It took all of these things to disappoint me.

 

[sflsurfrider]

thank you:smile:

i agree
i got to agree with you on this thread section. if you can't say what you feel , why have it ( so long as you have a legitimate beef)

precisely.

 

[WAB]

I guess this is what they mean by the 'Blowsion Army'.
You guys act like he disrespected your own mother or something.

 

[yamaslut]

I guess this is what they mean by the 'Blowsion Army'.
You guys act like he disrespected your own mother or something.

I think people are just trying to add a little balance to the thread... there are always two sides to a story... Not saying Matt is FOS...

 

[Matt_E]

Bad experiences are bound to happen from time to time. It's regrettable - sorry for the troubles, Matt.

As stated elsewhere, I have personally had only good experiences with Blowsion and they will continue to get my business for various reasons.
I do not find anything out of place with a legitimate complaint.

 

[swanny]

HERE is the deal and I am done with this from my end.

I have been taught from some major companies that I have sold for (adidas, solomon, morrow, etc.)

and there is one thing that is essential in sales and life....

To react is negetive
To respond is positive

When Matt used the f word in the title calling them fing jerks and talked about kicking teeth in I will come to defense of many people including friends.

This was a reaction that was simply uncalled for and he couldnt take it when I attacked his credibility for THOSE reasons alone.

again to react is negetive...If that is how you people see this as "just puting out some negetive feedback" then I dont want to be a part of this site.

Matt did not respond to Blowsion he reacted unconcious, emotional and irrational....that is the I.E.U. side of the brain....try the other side next time Matt....simply use your concious and respond and you may have better luck dealing with people. lesson over, carry on....bye.

 

[SJBrit]

There is no need for you to continue abusing yourself and us with your diatribes.

If you read John's e-mail without the above statement, then it is indeed a reasonable response. Unfortunately, however, that statement was included and, to my mind at least, is somewhat inflammatory. I suspect that John regrets wording it that way, and I suspect that Matt regrets some of his original vehemence in this thread. The fact is that this kind of thing happens, and it really is for the supplier, particularly a small one in a small community like this, to make sure that the customer is left happy, even if they didn't get what they wanted.

E-mail sucks. I shoot myself in the foot all the time at work by firing off emotional responses - you lose credibility. It's clear from the e-mail exchange that that's what happened between John and Matt.

 

[yamaslut]

If you read John's e-mail without the above statement, then it is indeed a reasonable response. Unfortunately, however, that statement was included and, to my mind at least, is somewhat inflammatory. I suspect that John regrets wording it that way, and I suspect that Matt regrets some of his original vehemence in this thread. The fact is that this kind of thing happens, and it really is for the supplier, particularly a small one in a small community like this, to make sure that the customer is left happy, even if they didn't get what they wanted.

E-mail sucks. I shoot myself in the foot all the time at work by firing off emotional responses - you lose credibility. It's clear from the e-mail exchange that that's what happened between John and Matt.

I agree... w/ both you and Swanny....