Blowsion may make nice stuff but they are jerks!

[MADMAT]

They will never see another penny from me. Complete jerks with no respect for their customers hard earned money.

Long story short. I order a CF chin pad. 2 weeks later it shows up and does not fit and it is missing bushings. I called and got treated like a 5 year old and then I was told that a new one was on its way. They did'nt bother to mention to me that they would be charging my card for the second one as well. I feel that they should have at least told me that because if it was my f'ing debit card I would have driven there and kicked someones teeth out for making me bounce checks. I get the second one and it still fits like crap but I got it on after wrestling with it for 30 minutes and tearing the letter "K" off on the side of the cover from having to flex the crap out of it. Again, no biggie as I am sure it will look worse after a few rides anyway but that is not the point.

So they rec'd my return chin pad on 10/2/06 and I just got my CC refunded yesterday and only because I called them AGAIN to remind them.

But then I feel the need to email them with my overall feelings and this is what I get.

Me:

I am irritated by this entire purchase so I feel the need to let you know why.

I spent a lot of money on this thing and even this replacement one put up a serious fight trying to mount it. I had to flex it so much that my hand actually rubbed off the letter "k" in the word kustom on the side of the cover! Also, why in the hell is the price on my credit card different for each chin pad?!? It is only a dollar and change but why!!?? It already bothers me that I had to spend another 8 dollars on return shipping let alone this mystery dollar.

All in all I would not purchase this from you guys again and I could never recommend it to someone else. It is to much money and the stupid thing should line up and bolt on perfectly.

I realize that 2 weeks in to next summer the letters will probably be peeling off anyway but that is not the point.

I know you guys have been around a long time and I see very few complaints about you in the forums but this order was a disappointment to me.

Also, it should not be your customers problem that you have no one there during world finals that can credit my friggin credit card in a timely manner. You guys rec'd my returned chin pad on 10/02/06 and the charge remained on my card until friggin yesterday and that is only because I called you AGAIN!

Sorry man, just had to let you guys know.

BLOWSION:

Hello Matt- please send the chin pad back for full refund. There is no need for you to continue

abusing yourself and us with your diatribes. If you still feel and act as negative about us after the attempts that

have been made to make this situation right for you, than I am afraid there is not much else we can do. Your opinion is

this situation sucks and our product has let you down. My opinion is not the same; however I am not going to

harangue you with e-mail after e-mail picking you apart. You win---- return the part.

Life is too short- lets move on.



Our composite chin pad has been one of the most popular items we have evolved and sold since its introduction in 1995

for the 94-95 Yamaha Fx1- there is nothing else on the market that even compares to fit and quality. You don’t like it or our

service- my apologies for your feelings. It was not our intention. If you lived in close proximity and could stop by you would realize that myself

and my staff are just ordinary cool guys out trying to earn a living in the PWC industry and enjoy riding on weekends.

(Probably not unlike yourself.)



Sincerely,

John Dady

President


Well I don't really know what to say. I'm keeping it because I am not spending yet another 8 bones to return it and overall it is a nice piece but that means nothing to me anymore.

Smell a later blowsion. Me and mine are done with you.

 

[Freestylin-FX1]

I got the surprise charge once too. Ive learned that email discussions seem to go quite nicely in comparison with some times that I have called LOL
Check this pic that is how Blowsion mounts that pad on a roundie pole

 

[MADMAT]

I know how it mounts now. They did'nt send the bushings the first time. No biggie. But complete jerks outside of that.

 

[WAB]

I'm tired of hearing the excuse that they are just regular guys yadda yadda. lame skapegoat speech. Like the biz is really just some hobby on the side.
When they opened the box and saw it was one of their $240 chinpads that came back they should have said, oh yeah, that guy....He needs his refund. lets go ahead a pay for return shipping too since it was our goof up with the missing bushings and all. Just good biz practice. But, no, they make it out like YOU are bothering them. :ugh: Strange how that worked.
It's all overpriced anyway. :smile:

 

[sjetrider]

But Matt, didnt you read his response? They made what they considered to be a valiant effort to make you happy? SO YOU SHOULD BE HAPPY. If your not happy, then press one and start the process over again of paying for thier friggin mistake. From the president of the company, WOW that problem runs deep.
I have a 24/7 chin pad that bolts up w/ less effort than a stock one. They act as if they are the only aftermarket mfg. of PWC performance parts and thier prices show this. I got news for them THEY ARE NOT. I have survived just fine thus far without ever making a single purchase from them directly.

 

[MADMAT]

I know man and it actually works. They almost had ME feeling llike a jerk for sending them a private "vent" email. Honestly, I expected (and would rather have had) no responce from them. Now I just can't stand them and I will spend the rest of my life telling people to shop elsewhere.

Time for a sig edit.

 

[Idok]

I know man and it actually works. They almost had ME feeling llike a jerk for sending them a private "vent" email. Honestly, I expected (and would rather have had) no responce from them. Now I just can't stand them and I will spend the rest of my life telling people to shop elsewhere.

Time for a sig edit.

i had a similar experience with a different company recently...I flipped the script and turned HER into a 5 y/o

 

[sjetrider]

i had a similar experience with a different company recently...I flipped the script and turned HER into a 5 y/o

Thats right, I gotta find that thread and see how that came out, it was "in a nights work" wasnt it?

 

[swanny]

Again- we go back to credibility. Blowsion and crew have one of the best reputations and are soooo easy to deal with- it is a shame all businesses were not as dedicated and credible as they are. When you air your grievances you obviously have a personal vendetta and by the way you handled this, it is a wonder any company will sell you anything. The response to you from Blowsion was respectful, thoughtful, and non demeaning, unlike your attempts at slander

 

[Watty]

Unfortunately, it's hard to please everybody and although I'm not taking sides, I've found that Blowsion are ALWAYS willing to help us guys out in Australia.

I can understand both sides of the argument, but I also think that John's reaction to your letter is somewhat normal (ie what most of us would reply with)

The bottom line is that yes, companies do make mistakes, I mean think of the sheer volume of stuff Blowsion would sell, but even if you had written a nice e-mail back to them explaining the situation, I'm sure John would have come to some sort of agreement.

Remember, if you give a cool guy a verbal beat down in the street, he's likely to give it back, as you would!

 

[MADMAT]

Again- we go back to credibility. Blowsion and crew have one of the best reputations and are soooo easy to deal with- it is a shame all businesses were not as dedicated and credible as they are. When you air your grievances you obviously have a personal vendetta and by the way you handled this, it is a wonder any company will sell you anything. The response to you from Blowsion was respectful, thoughtful, and non demeaning, unlike your attempts at slander

You're an idiot.

 

[swanny]

why?

 

[IceRocket1286]

you havent boughten anything from blowsion have you swanny? I've had dealings with blowsion before, and it will stay as before. Thats all

 

[Eric78]

I've had similar experiences with them. I guess everybody has their company they swear by and a lot seem to swear by Blowsion. All I know is that I have never been treated badly with 24-7 or Wamilton. Chris Maros or Wamilton have no problem sitting on the phone and just talking to you and not make you feel like an idiot. Blowsion seem like they have this attitude like they are cooler than you and you don't know s**t. In their defense I have had good deals with them but if you have a problem; look out cuz this is when their customer service really shines.:banghead:

 

[kid4now]

Sorry you had a bad experience but I only have praise for blowsion. The couple of times I have dealt with them they have been very nice. I have spent plenty of time on the phone with john personally picking his brain for install tips and ways to do things. One time I did have a problem with a product, called them and they sent another piece out asap and all was good.

I would put good money on it if you had spoke with John personaly and told him how you felt and what you wanted ie a good fitting chin pad and not have to pay for return shipping he would have had no problem doing that. Sometimes things go wrong and no one is pyshic.

One thing I do agree with is there products are to expensive.

Brad

 

[Ghostwriter]

free return shipping is an option I'd bet.

"I'm keeping it because I am not spending yet another 8 bones to return it and overall it is a nice piece but that means nothing to me anymore."

With most companies if you request a return shipping tag from them ...you will receive one. Its in any businesses best interest to get returns shipped accurately.

So let me get this right....You are angry because there were no bushings in your first shipment? YOu rubbed the "k" off? or they did not cater to your needs as you like?
Yet you retain the part?! Sorry man...I just don't get it?

 

[AIRICCC]

blowsion rocks my world

 

[MADMAT]

called them and they sent another piece out asap and all was good.

Brad

As did they for me but the second one wasn't a perfect fit either but its on there so.........

Also did they charge you for the second one without mentioning it and then take 14 days from the time they got mine till the time they refunded you?

 

[SuperJETT]

The delay in refund = Havasu.

 

[MADMAT]

With most companies if you request a return shipping tag from them ...you will receive one. Its in any businesses best interest to get returns shipped accurately.

So let me get this right....You are angry because there were no bushings in your first shipment? YOu rubbed the "k" off? or they did not cater to your needs as you like?
Yet you retain the part?! Sorry man...I just don't get it?

They didn't offer that.

I'm not angry. I'm disappointed in the way they handled their business and my money. The bushings and the "k" are just details of the bigger story. Now that it is on it is staying on. I would order another brand next time though.