waxhead - very disappointed

I purchased a total loss flywheel / flywheel cover setup off of waxhead recently to put on my new motor setup. I thought it would be a good experience especially after his shipping was pretty quick from so far away. However, after installing the parts I got from waxhead, and the setup not working due to his mis-machining, it has been as follows in pm's as documented below. I feel his communication was poor. He stated that he contacted me every day, sometimes up to four times a day. This statement is quickly disproven. He also kept commenting on how he was going to take care of the problem, but it really seems as if he didn't do anything except talk about contacting other people. He would not let me return the product, or even a portion of it even though it was defective. Be wary of any purchases you might make from waxhead.

1_pmssent.JPG

YZ250fpilot 04-08-2009, 11:23 PM
Wax, I tried to set my timing tonight advanced 28 degrees prior to tdc, and the magnet on the flywheel was pretty much directly in between both of the pickups on the flywheel cover. There was not enough adjustment in the pickup rotation for me to be able to catch the magnet with a pickup. Is it possible the flywheel keyway was machined in an incorrect position on this setup I got from you? I do not have a RAD setup to compare anything to, and it doesn't seem like there is any way for this to work unless I redrill the 4 screw holes in the cover that lock down the pickups, remachine a different flywheel keyway... or run it without a flywheel key. Do you have any insight you can possible give me??
Thanks,
Steve

/**Reply from WAXHEAD 4-8-09**/
it is a direct copy of a rad cover
Not sure whats going on there
whats the max timing you can get in there at the moment ??
I didnt time it up but i had a good look over it
The easiset option if it is out ,( which will suprise me a lot) will be to re drill the magnet location on the flywheel

YZ250fpilot 04-09-2009, 10:18 AM
--This message was sent to Virgin, Crammit442, gilgoneround, and waxhead--
This is what I am working with here. Does anyone have a stock RAD to compare the keyway location to??? Picture attached.
1_flywheel-keyway-magnet.JPG


YZ250fpilot 04-09-2009, 10:40 AM
I have had a comparison to a RAD flywheel, and the keyway on yours seems to be machined in the incorrect location. The RAD that your flywheel was compared to has the magnet holes at approximately 5 o'clock and 11 o'clock in comparison to the keyway. That would work almost perfectly with the positions of the pickups.
Do you have another flywheel that you could get me that would work? I honestly don't want to mess with installing magnets or anything else. I have a lot of money tied up in my motor, and the last thing I want is a catastrophic engine trashing due to flywheel failure because of something I possibly did.
Thanks,
Steve


/**Reply from WAXHEAD 04-09-2009, 02:56 PM**/
i dont have another flywheel
im going to get a picture so i can see
was the other flywheel the same style ie pickups in the front cover

YZ250fpilot 04-09-2009, 03:02 PM
yes, it is the exact same style

/**Reply from WAXHEAD 04-09-2009, 03:07 PM**/
ok can you borrow that for a bit
I will get carl at cold fusion
Im not sure if you know who he is to have a look at it and rebroach the keyway
This guys bussiness( that he owns) makes missile parts for the army so doing this will be a cinch
you know him as danger boy on here
Let me talk with him

YZ250fpilot04-09-2009, 03:28 PM
The one that it was compared to was a brand new one that Virgin has that he wants to keep. Do you not think it would be an issue for balancing and/or structural integrity if another keyway was cut???

YZ250fpilot 04-09-2009, 07:24 PM
I talked with my engine builder about this, and he didn't seem to think cutting a new keyway in the flywheel was a good idea. He pointed out that the ones he has seen fail ... fail and crack where the flywheel key goes. You would be removing a lot more material that is normally under pressure against the crank by cutting a new keyway.

WAXHEAD 04-10-2009, 03:53 AM
no its not an issue
they are not balanced by the keyway anyway
Its not an issue to cut a new keyway its been done plenty of times
I have done it myself when a keyway is flogged out
you cut them 180 out

YZ250fpilot 04-10-2009, 03:58 AM
This one would need to be cut at about 120 degrees from where it currently is. I don't think 180 degrees would work.

YZ250fpilot 04-10-2009, 04:01 AM
I'm starting to think that moving the magnet would be the best way to fix this, but if that is how it is done, the magnet will only work on one side of the flywheel. If this flywheel ever tried to get used for a single channel system...utilizing 2 magnets, the user would be out of luck.

WAXHEAD 04-10-2009, 04:43 AM
yeah i understand that moving the key way will require the it to be about 120
But if you want to get the magnet moved thats fine and just the same
If you move the magnet then i will get carl to cut two new magnet holes so it can be used as a single as well

YZ250fpilot 04-10-2009, 04:52 AM
With the current location of the keyway, only one magnet hole can go where it is needed; the other hole would need to go where there is already a large hole on the flywheel.

YZ250fpilot 04-13-2009, 09:19 AM
Wax, I'd like to go ahead and return this stuff you sold me. I am going to buy original RAD equipment. I like to wrench as little as possible... and I was under the assumption that these products were good to go. If you can pm me your return address, I would appreciate it.

Steve

WAXHEAD 04-13-2009, 04:13 PM
they are good to go
there is a mistake in the key way
Im happy to get that sorted for you

WAXHEAD 04-13-2009, 04:14 PM
if you send it back to me i will get it checked out over here

YZ250fpilot 04-14-2009, 07:43 AM
I'm really not interested in spending anymore time on this setup. I'm ready to get my ski running. I thought this was ready to go and would save me some headache in setting my timing, but it added more to my troubles. I'd like to just go ahead and return it all.

WAXHEAD 04-14-2009, 07:53 AM
please send me a picture from the front of the flywheel so i can see the magnet as well as the keyway
thank

YZ250fpilot 04-14-2009, 08:40 AM
This was the first thing I sent you.
1_flywheel-keyway-magnet.JPG


WAXHEAD 04-17-2009, 04:51 AM
im just waiting on my froend to send me a pic of his rad flywheel setup so i can see the difference

YZ250fpilot 04-17-2009, 03:22 PM
Here is a picture of yours next to a new, never used RAD flywheel I just purchased to get my boat running.
1_flywheels.JPG


WAXHEAD 04-18-2009, 10:19 PM
ok
I have had a look at the picture
It seems that the flywheel can be fixed by changing the magnets
It doesnt look to me that it will hit the big hole
the keyway looks like it was machined 120 out as you say
If you want to drill the hole your self then thats fine and i am happy to paypal you $50 dollars for your effort
other than that i will get hold of danger boy and ask him to do it in his machine shop
thanks

YZ250fpilot 04-18-2009, 10:37 PM
I have already purchased a good, new flywheel that was made correctly and works. The flywheel cost me $190. I am not a machinist, nor do I fabricate parts, or try and engineer parts that will suit my purpose. I didn't buy this setup off of you so I could play with something and figure out how to get mis-manufactured parts to work. I will not be using your flywheel that was incorrectly made.

I purchased parts from you in good faith that they were as advertised. The parts you sold me were not as you stated. I would like to resolve this issue in a good manner. How do you propose we do that?

WAXHEAD04-18-2009, 11:38 PM
thats fine i will get the parts sorted by a machinest over there
I sold the parts to you in good faith as well not realising that there was an issue
The fact that you brought another one was a diecsion made by yourself not by me
Im not responsible for that
My responsibilty is in getting the part that you brought to work correctly
I will speak to danger boy and see if he can fix the issue

YZ250fpilot 04-18-2009, 03:46 PM
I took the RAD flywheel, and in conjunction with your flywheel cover, timed it correctly. I need to get the rest of everything put together and fire it up (which I will hopefully be able to do tomorrow), but I think your flywheel cover will work well. However, the flywheel was machined incorrectly, and I'd like to see if we could get a resolution worked out on that.

Steve

YZ250fpilot 04-19-2009, 08:10 AM
I notified you over a week and a half ago of this issue. Your communication has been very poor. I attribute some of this to you being in a substantially different time zone. You have been saying something about doing something regarding the issue (as you do again here), however, you have let me sit on this mismachined piece with disregard. I had boat sitting, waiting on this one piece to get it running. You were not doing anything to assist me. I didn't say you were responsible in any manner for me buying another flywheel. I needed to get my boat running, and I did it in the SAFEST manner I knew. The piece you made is DEFECTIVE. It is not as you advertised. I would like a partial refund. I will be more than happy to return the flywheel. I will not run an "experimentation piece" on a $6,000 Lamey stroker and tear my motor up.

WAXHEAD04-19-2009, 03:11 PM
actually i have been in touch with you every day
about this issue
trying to figure out the best way to fix this issue
and some times up to 4 times a day
I am happy to ethier give you $50 dollars to go and buy a drill and move the magnet your self or to go to an engineer and have it done
You can send it back and i will have it done for you over here , i will then send it back to you
I sold it to you believeing it was correct and i am sorry its not im now doing the right thing to get it sorted

YZ250fpilot 04-19-2009, 04:19 PM
I would like half of my money back, and you can have your unusable flywheel back.

YZ250fpilot 04-24-2009, 07:47 PM
So what's up man?

WAXHEAD 04-24-2009, 09:50 PM
well send it back and i will fix it or i am happy to send you 50 to get the magnet moved yourself
 

waxhead

wannabe backflipper
Location
gold coast
They flywheel was sold to you in good faith i believed it was ok and if i didnt i would not have sold it to you
I have offered to get it fixed or to gove you money to get the magnet moved
Its a simple case of a small drill and then loctite

I at no stage told you to go and buy another flywheel you did this on your own.

I have tried to put this right and my offer still stands send it back i will get it fixed and return it or i am happy to gove you some money that should more than cover the purchace price of a drill bit and your time, or if you went to an engineers shop and got it done

If you wish to say things like
"He would not let me return the product, or even a portion of it even though it was defective. Be wary of any purchases you might make from waxhead."
and to try and discredit my reputation then consider the offer dropped.
 
They flywheel was sold to you in good faith i believed it was ok and if i didnt i would not have sold it to you
I have offered to get it fixed or to gove you money to get the magnet moved
Its a simple case of a small drill and then loctite

I at no stage told you to go and buy another flywheel you did this on your own.

I have tried to put this right and my offer still stands send it back i will get it fixed and return it or i am happy to gove you some money that should more than cover the purchace price of a drill bit and your time, or if you went to an engineers shop and got it done

If you wish to say things like
"He would not let me return the product, or even a portion of it even though it was defective. Be wary of any purchases you might make from waxhead."
and to try and discredit my reputation then consider the offer dropped.

You descredit your own reputation. Keep your fifty dollars. Good luck in your future product making and selling ventures.
 
Last edited:

snowxr

V watch your daughters V
Location
Waterford, MI
If I sold a part I made that was not correct it would be replaced, not reworked. That's poor customer service, IMO. It's not as simple as drilling a new hole. You've got to put the hole in the right place, and be precise about it. A machinist with a mill and a dividing head could do it (for well over $50), but nobody in their garage could do it with a hand drill.

Do the right thing, because it's the right thing to do. Not because your rep is on the line.
 

waxhead

wannabe backflipper
Location
gold coast
as i said i am happy for him to send it back and i will fix it
i will take it my machinest with a dividing head and get it fixed
I have made this offer and still stand by it
 

waxhead

wannabe backflipper
Location
gold coast
Well since your first picture you posted wants the magnets moved to a different place than they are in the rad flywheel
And the cover i sold you works with a rad flywheel im finding it hard to see how you come up with that

Like i said send it back so i can have a look at it
 

waxhead

wannabe backflipper
Location
gold coast
The magnets in the rad flywheel are not in the same postion you say i would have to drill the flywheel you got from me

If you have a look at where the rad ones are you can see its an easy job to move them

I know this will work because you are using the cover from me with the rad flywheel you brought
 
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