thrustinnovations or virgin

[lakeboy183]

so i order my new trim set up.($750) i ordered it with 2day air UPS shipping, i have many rides comeing up so i need this like now!! i take my pump apart preparing for this new trim setup, the next day i get my email and tracking number, a little later i get a notice of cancilation and he down graded me to ups ground shipping with no refund. so im thinking sht i have a ride in 5 days and now he does this, so i message him and no responce, the new delivery date it almost a week later, this is now 2 weeks of missed riding. terrible!! anyone who makes the investment of almost 1k should atleast be serviced better. i dont know why its so hard to give the customer what he wants. never again!!

 

[Big Kahuna]

1. Did you pick up the phone and call?
2. Why not put your pump back in and ride, you can ride without trim.

 

[waterfreak]

just for the record, Brian and his family was on vacation for the last 2 weeks. I'm guessing that he had is cell turned off so he and his family could enjoy their time together.

 

[THRUST]

In our defense the trim was ordered on saturday 7/17.2010 online we are closed till monday . The trim was assembled and order processed on monday . The trim was shipped 2 day air tuesday morning not ground which you will see on the box , the first label which was emailed to you was canceled because it was accidentley not upgraded to 2 day and 2 minutes later was upgraded and shipped 2 day air .
the pm was sent last night and i will respond to you now the next day which is at the beginning of business hours .
the x is not our company email or phone center and we are not obligated to respond to any pm,s on here we do it as a courtesy to make things easier for riders in our jet ski community .
thanks for your business and i am sure you will be happy with the best trim on the market .

 

[THRUST]

just for the record, Brian and his family was on vacation for the last 2 weeks. I'm guessing that he had is cell turned off so he and his family could enjoy their time together.

this order was placed after we had returned and there was a message posted for our customers that we were closed for business to place all orders via the website which was remaining open .
thanks for the heads up

 

[SuperJETT]

Update please, did you receive it, when, etc?

 

[THRUST]

It was delivered 7/23/2010

 

[lakeboy183]

i received it(date above) turned out good, this was probably more caused by my lack of patients