Nancy is good people,I sent my crank in at about the same time Gary passed away.I don't do a lot of shipping so I usually ship U.S.P.S. .Well my crank had been gone a while and I called to see what the hold up was.She couldn't find my cranksaft anywhere,It seems that Nancy and Gary had gone to pickup my crank at the post office and put it in their car,that very night Gary passed away and she had not moved or been in his car since.There was a very uneasy silence when she told me what had happened to him she was almost in tears ,I told her how I sent the crank and she said I know where it is now and that they had stopped by and picked it up.Even though she was going through a terrible ordeal at the time she rushed my crankshaft through and paid next day shipping at their expense.To the best of my knowledge that boat is still running to this day.