First off, The part did arive, and arrived brand new however, my issue was needing the steering quick, he did ship it the same day even sent me a tracking number with a message that he shipped it priorty, 2 days later when I checked the tracking I found he did not ship priority, he shipped package services, and the steering would not arrive before wave rave, so I had to 2 day air one from Blowsion so I could run my ski, I guess this is not that big of a deal, but his response when i pm'ed him asking about the shipping, when he bothered to respond "You can send my item back if your going to complain , you will be refunded as soon as my item gets here. You should have paid more if you wanted it shipped faster" pretty crappy response if you ask me, especially when he was the one who said he shipped priority