Rip Curl sucks.

Joined
Nov 28, 2012
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4,034
#1
Bought a dawn patrol 4/3 wetsuit spring of 2013 and have only used it 20 or so times. I take excellent care of it. Last weekend while putting it on one of the seems tore. I emailed them to see if anything could be done about it sine I haven't even had it for two years. To be honest, I thought they would say that at best I only have a one year manufacturing warrantee but thought I could work something out as far as a discount on another purchase or something since most companies want to keep a good reputation with their customers. Anyways, what I received instead was this email (below). They didn't even read my email.... Oh well. I responded that my problem was with a wet suit and not a watch but now they are just ignoring me. I would have even appreciate an email saying "I'm sorry for your experience but there isn't anything we can do right now." I'll buy from another company from now on. Just thought I would pass it on so that we can all support companies who go above and beyond with customer service instead of those that skate by with the bare minimum.


On Thu, Oct 30, 2014 at 10:34 AM, Service Center <service_center@ripcurl.com> wrote:
Hey Brandon,
Thanks for reaching out. Please send your watch to the address below Attn: Service Center with your name, telephone number, email address, return shipping address, a copy of the proof of purchase if you have it, and a brief description of the problem you are having (all printed is preferred) and we will have a tech take a look at it.
Thanks!

Service Center
Service Center Admin

Rip Curl

3030 Airway Ave Costa Mesa, CA 92626 USA
Phone:
(714) 422-3642
Fax:
(714) 422-3601 www.ripcurl.com
GO ON ...... SEARCH !!

Use of the RIP CURL trademarks by Rip Curl Pty. Ltd. under license from Rip Curl International Pty. Ltd. Rip Curl Planet - Please think about the environment before you print
 
Joined
Nov 28, 2012
Likes
4,034
#4
Ya. Don't get me wrong, I'm well outside the warrantee period so I wasn't expecting them to bend over backwards for me, but I have been in the same situation other times with companies who at least acknowledged a bad experienced and tried to make up for it even in small ways. For Rip Curl to not even read my email, nor respond when I corrected their mistake was a bit disappointing. They still may not be a bad company but when possible I prefer to give my business to those who go above and beyond.
 
Joined
Nov 28, 2012
Likes
4,034
#6
You're right I should call. I'll probably do that tomorrow. However, they also could have replied when I told them my email titled "wetsuit" was about a wetsuit and not a watch lol. Instead they've just been ignoring me.
 
Joined
Jun 23, 2013
Likes
1,478
Location
Stockton
#8
Maybe the word watch is a typo on their part. Ya not good they didn't respond when you pointed it out... Not sure where you live or if your near a coastal surf area but wetsuits can be repaired. You can call a surf shop and find out who's doing repairs, it's cheap
 
Joined
Jun 23, 2013
Likes
1,478
Location
Stockton
#10
Trying to find out if the guy I use is still open for Ya, HEAT WAVE Santa Cruz Ca
(831) 458-2960

He surfs in the morning before work at his wet suit shop, Did not answer phone this morning

BLOWN OUT WET SUIT Santa Cruz Ca (831) 475-4942 open tues thru sat

If you can't find any lead out your way maybe UPS it to one of these guys
 
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