Blowsion may make nice stuff but they are jerks! [Archive] - X-H2O - Epicenter of Freestyle and Freeride jetskiing

MADMAT

10-17-2006, 03:38 PM

They will never see another penny from me. Complete jerks with no respect for their customers hard earned money.

Long story short. I order a CF chin pad. 2 weeks later it shows up and does not fit and it is missing bushings. I called and got treated like a 5 year old and then I was told that a new one was on its way. They did'nt bother to mention to me that they would be charging my card for the second one as well. I feel that they should have at least told me that because if it was my f'ing debit card I would have driven there and kicked someones teeth out for making me bounce checks. I get the second one and it still fits like crap but I got it on after wrestling with it for 30 minutes and tearing the letter "K" off on the side of the cover from having to flex the crap out of it. Again, no biggie as I am sure it will look worse after a few rides anyway but that is not the point.

So they rec'd my return chin pad on 10/2/06 and I just got my CC refunded yesterday and only because I called them AGAIN to remind them.

But then I feel the need to email them with my overall feelings and this is what I get.

Me:

I am irritated by this entire purchase so I feel the need to let you know why.

I spent a lot of money on this thing and even this replacement one put up a serious fight trying to mount it. I had to flex it so much that my hand actually rubbed off the letter "k" in the word kustom on the side of the cover! Also, why in the hell is the price on my credit card different for each chin pad?!? It is only a dollar and change but why!!?? It already bothers me that I had to spend another 8 dollars on return shipping let alone this mystery dollar.

All in all I would not purchase this from you guys again and I could never recommend it to someone else. It is to much money and the stupid thing should line up and bolt on perfectly.

I realize that 2 weeks in to next summer the letters will probably be peeling off anyway but that is not the point.

I know you guys have been around a long time and I see very few complaints about you in the forums but this order was a disappointment to me.

Also, it should not be your customers problem that you have no one there during world finals that can credit my friggin credit card in a timely manner. You guys rec'd my returned chin pad on 10/02/06 and the charge remained on my card until friggin yesterday and that is only because I called you AGAIN!

Sorry man, just had to let you guys know.

BLOWSION:

Hello Matt- please send the chin pad back for full refund. There is no need for you to continue

abusing yourself and us with your diatribes. If you still feel and act as negative about us after the attempts that

have been made to make this situation right for you, than I am afraid there is not much else we can do. Your opinion is

this situation sucks and our product has let you down. My opinion is not the same; however I am not going to

harangue you with e-mail after e-mail picking you apart. You win---- return the part.

Life is too short- lets move on.

Our composite chin pad has been one of the most popular items we have evolved and sold since its introduction in 1995

for the 94-95 Yamaha Fx1- there is nothing else on the market that even compares to fit and quality. You don’t like it or our

service- my apologies for your feelings. It was not our intention. If you lived in close proximity and could stop by you would realize that myself

and my staff are just ordinary cool guys out trying to earn a living in the PWC industry and enjoy riding on weekends.

(Probably not unlike yourself.)

Sincerely,

John Dady

President

Well I don't really know what to say. I'm keeping it because I am not spending yet another 8 bones to return it and overall it is a nice piece but that means nothing to me anymore.

Smell a later blowsion. Me and mine are done with you.

Freestylin-FX1

10-17-2006, 03:45 PM

I got the surprise charge once too. Ive learned that email discussions seem to go quite nicely in comparison with some times that I have called LOL
Check this pic that is how Blowsion mounts that pad on a roundie pole

MADMAT

10-17-2006, 03:50 PM

I know how it mounts now. They did'nt send the bushings the first time. No biggie. But complete jerks outside of that.

WAB

10-17-2006, 04:27 PM

I'm tired of hearing the excuse that they are just regular guys yadda yadda. lame skapegoat speech. Like the biz is really just some hobby on the side.
When they opened the box and saw it was one of their $240 chinpads that came back they should have said, oh yeah, that guy....He needs his refund. lets go ahead a pay for return shipping too since it was our goof up with the missing bushings and all. Just good biz practice. But, no, they make it out like YOU are bothering them. :ugh: Strange how that worked.
It's all overpriced anyway. :smile:

sjetrider

10-17-2006, 04:45 PM

But Matt, didnt you read his response? They made what they considered to be a valiant effort to make you happy? SO YOU SHOULD BE HAPPY. If your not happy, then press one and start the process over again of paying for thier friggin mistake. From the president of the company, WOW that problem runs deep.
I have a 24/7 chin pad that bolts up w/ less effort than a stock one. They act as if they are the only aftermarket mfg. of PWC performance parts and thier prices show this. I got news for them THEY ARE NOT. I have survived just fine thus far without ever making a single purchase from them directly.

MADMAT

10-17-2006, 04:57 PM

I know man and it actually works. They almost had ME feeling llike a jerk for sending them a private "vent" email. Honestly, I expected (and would rather have had) no responce from them. Now I just can't stand them and I will spend the rest of my life telling people to shop elsewhere.

Time for a sig edit.

Idok

10-17-2006, 05:09 PM

sjetrider

10-17-2006, 05:20 PM

i had a similar experience with a different company recently...I flipped the script and turned HER into a 5 y/o

Thats right, I gotta find that thread and see how that came out, it was "in a nights work" wasnt it?

swanny

10-17-2006, 05:21 PM

Again- we go back to credibility. Blowsion and crew have one of the best reputations and are soooo easy to deal with- it is a shame all businesses were not as dedicated and credible as they are. When you air your grievances you obviously have a personal vendetta and by the way you handled this, it is a wonder any company will sell you anything. The response to you from Blowsion was respectful, thoughtful, and non demeaning, unlike your attempts at slander

Watty

10-17-2006, 05:24 PM

Unfortunately, it's hard to please everybody and although I'm not taking sides, I've found that Blowsion are ALWAYS willing to help us guys out in Australia.

I can understand both sides of the argument, but I also think that John's reaction to your letter is somewhat normal (ie what most of us would reply with)

The bottom line is that yes, companies do make mistakes, I mean think of the sheer volume of stuff Blowsion would sell, but even if you had written a nice e-mail back to them explaining the situation, I'm sure John would have come to some sort of agreement.

Remember, if you give a cool guy a verbal beat down in the street, he's likely to give it back, as you would!

MADMAT

10-17-2006, 05:25 PM

swanny

10-17-2006, 05:31 PM

why?

IceRocket1286

10-17-2006, 05:42 PM

you havent boughten anything from blowsion have you swanny? I've had dealings with blowsion before, and it will stay as before. Thats all

Eric78

10-17-2006, 05:43 PM

I've had similar experiences with them. I guess everybody has their company they swear by and a lot seem to swear by Blowsion. All I know is that I have never been treated badly with 24-7 or Wamilton. Chris Maros or Wamilton have no problem sitting on the phone and just talking to you and not make you feel like an idiot. Blowsion seem like they have this attitude like they are cooler than you and you don't know s**t. In their defense I have had good deals with them but if you have a problem; look out cuz this is when their customer service really shines.:banghead:

kid4now

10-17-2006, 05:45 PM

Sorry you had a bad experience but I only have praise for blowsion. The couple of times I have dealt with them they have been very nice. I have spent plenty of time on the phone with john personally picking his brain for install tips and ways to do things. One time I did have a problem with a product, called them and they sent another piece out asap and all was good.

I would put good money on it if you had spoke with John personaly and told him how you felt and what you wanted ie a good fitting chin pad and not have to pay for return shipping he would have had no problem doing that. Sometimes things go wrong and no one is pyshic.

One thing I do agree with is there products are to expensive.

Brad

Ghostwriter

10-17-2006, 05:55 PM

"I'm keeping it because I am not spending yet another 8 bones to return it and overall it is a nice piece but that means nothing to me anymore."

With most companies if you request a return shipping tag from them ...you will receive one. Its in any businesses best interest to get returns shipped accurately.

So let me get this right....You are angry because there were no bushings in your first shipment? YOu rubbed the "k" off? or they did not cater to your needs as you like?
Yet you retain the part?! Sorry man...I just don't get it?

AIRICCC

10-17-2006, 06:03 PM

blowsion rocks my world

MADMAT

10-17-2006, 06:04 PM

called them and they sent another piece out asap and all was good.

Brad

As did they for me but the second one wasn't a perfect fit either but its on there so.........

Also did they charge you for the second one without mentioning it and then take 14 days from the time they got mine till the time they refunded you?

SuperJETT

10-17-2006, 06:05 PM

The delay in refund = Havasu.

MADMAT

10-17-2006, 06:07 PM

With most companies if you request a return shipping tag from them ...you will receive one. Its in any businesses best interest to get returns shipped accurately.

So let me get this right....You are angry because there were no bushings in your first shipment? YOu rubbed the "k" off? or they did not cater to your needs as you like?
Yet you retain the part?! Sorry man...I just don't get it?

They didn't offer that.

I'm not angry. I'm disappointed in the way they handled their business and my money. The bushings and the "k" are just details of the bigger story. Now that it is on it is staying on. I would order another brand next time though.

MADMAT

10-17-2006, 06:09 PM

The delay in refund = Havasu.

I'm well aware of why it happened but that is no excuse. A friggin receptionist signed for it on 10/2 and I still don't see it back on my card. I'm sure Blowsion finally did it (after I reminded them twice) but it still is'nt showing up.

Takeastand SJ

10-17-2006, 06:16 PM

The only thing posting this on PWC and X is doing is making you look like a ass. Congratulations.

MADMAT

10-17-2006, 06:33 PM

whatever dude. I can handle it. No sweat off your back.

Mile9c1

10-17-2006, 06:46 PM

Ask to deal with Mark next time, he seems really cool. All I've ever heard about Johnny is that he's ummm... arrogant.

Takeastand SJ

10-17-2006, 06:54 PM

kid4now

10-17-2006, 06:55 PM

MADMAT said:

As did they for me but the second one wasn't a perfect fit either but its on there so.........

Also did they charge you for the second one without mentioning it and then take 14 days from the time they got mine till the time they refunded you?
10-17-2006 06:03 PM

My problem was with a small part from there oneway valve and they just sent another one out free of charge.

As for the delay in your refund like Superjett said "Havasu". All these shops (Blowsion, 24/7, Wamiltons, Watercraft Factory, Legdrag) are all small one man operations plus some help. Havasu is one of the things they work for all year long. If your in this sport you have to know things from these shops will slow down if not stop due to World Finals.

MADMAT I dont think you a bad person but there a thing called comunication. If it were me I would have called John and told him hey the second one doesnt fit right either. Can you please check one on a handle pole in your shop to make sure its ok this time and what can w do about return shipping because I dont think I should have to pay it. Then went on from there.

I can understand your frustration but complaining about it by shooting of a mad e-mail wont get you anywhere. I have dealt with all of them and they will all bend over backwards to make you happy if you COMUNICATE with them. John, Chris, Steve and Kevinare all great guys.

Brad

subseawellhead

10-17-2006, 06:56 PM

Gotta treat your customers good. Basic business practice. In our business we have to eat sh!t if thats whats for supper. Bad dog no biscuit

njfl

10-17-2006, 06:58 PM

The only thing posting this on PWC and X is doing is making you look like a ass. Congratulations.

No, I disagree with that. By posting this, he has alerted others to the fact that Blowsion is not perfect and can not satisfy everybody. That's reasonable.

swanny

10-17-2006, 07:14 PM

WE WILL ALWAYS GO BACK TO CREDIBILITY....just look at his title of this thread....and Mile says "I'll ive ever heard....." from who? you frequent these forums and all people have to say is mostly good so take Miles comment for what its worth...NOTHING....

Im done, weather is too nice-time to go for a run.... Id suggest some of you go to the gym cause it is obviously getting too cold in Ohio and Detroit....

brrrr

njfl

10-17-2006, 07:16 PM

The only thing posting this on PWC and X is doing is making you look like a ass. Congratulations.

I do think that you might want to edit the Subject as it is clear that you wrote this in the "heat" of your frustration. It comes across a bit harsh. There's no need to use profanities (sp?). Just state honest factual info and that's reasonable (IMO).

MADMAT

10-17-2006, 07:16 PM

WE WILL ALWAYS GO BACK TO CREDIBILITY....just look at his title of this thread....and Mile says "I'll ive ever heard....." from who? you frequent these forums and all people have to say is mostly good so take Miles comment for what its worth...NOTHING....

Im done, weather is too nice-time to go for a run.... Id suggest some of you go to the gym cause it is obviously getting too cold in Ohio and Detroit....

brrrr

Dude you really should go for a run because you are completely useless in here.

MADMAT

10-17-2006, 07:18 PM

I do think that you might want to edit the Subject as it is clear that you wrote this in the "heat" of your frustration. It comes across a bit harsh. There's no need to use profanities (sp?). Just state honest factual info and that's reasonable (IMO).

That sounds reasonable. Done.

Takeastand SJ

10-17-2006, 07:22 PM

That sounds reasonable. Done.

Kinda like calling John a jerk and arrogant, or swanny an a-hole. This whole thing is pathetic and you keep proving that.

MADMAT

10-17-2006, 07:23 PM

Kinda like calling John a jerk and arrogant, or swanny an a-hole. This whole thing is pathetic and you keep proving that.

I don't know John and I didn't call him arrogant. Don't know what you are talking about.

Swanny appears to me based on his PM's to be an a hole. I said that and I stand by it.

djkorn1

10-17-2006, 07:25 PM

So:

1. Blowsion sends Matt a bad part.
2. Matt complains, he is a bit rude (sometimes upset customers are).
3. Blowsion is a bit rude to Matt and sends Matt a new part, but doesn't mention the $250 dollars they are going to charge him for it.
4. The second part is mediocre.
5. Matt starts a thread complaining about the bad service he got.
6. Matt gets bashed???? WTF?
7. Matt still hasn't gotten refunded.

Is this correct?

This isn't the first time I have heard about this from Blowsion. I am sure Blowsion does a lot of great business and makes a lot of beautiful parts. However, like Waterdawg, customer service counts too. So far I have heard about 20 good experiences with Blowsion and 3 bad. I will keep that stored in my head. Isn't that what these forums are for?

It's just a bad experience. He is allowed to tell it.

djkorn1

10-17-2006, 07:27 PM

How is getting a bad part and service and complaining about it pathetic???
Your proving that you are friends with the guys at Blowsion and don't want anything bad written about them.

Kinda like calling John a jerk and arrogant, or swanny an a-hole. This whole thing is pathetic and you keep proving that.

djkorn1

10-17-2006, 07:28 PM

Agreed. It's not a big deal. I made some bad DVD's and sold them. People complained and posted about it. I sent them new ones for free and apologized. It is really that simple. Once that happened they reposted saying the situation was rectified.

Simple business 101 for dummies.

No, I disagree with that. By posting this, he has alerted others to the fact that Blowsion is not perfect and can not satisfy everybody. That's reasonable.

RACRBOB

10-17-2006, 07:34 PM

You got to admit John's reply email was well written. The proper use of the words diatribes and harangue is impressive. Email is quick and cheap, but is not always the best communication method when trying to solve a problem. Picking up the phone and explaining your problem would have more than likely diffused this situation.

I am sure Blowsion and you will be fine without each other.

Speedfreak

10-17-2006, 07:35 PM

I still can't get over the fact that they charged you for sending out another AND didn't refund your shipping. If you needed it NOW then I could see the 2nd charge but you should have been notified. I would not pay for somethign that didn't fit the first time or the 2nd I would spend the $8 and send that back. Heck with the $8 you are avertising for them even though you are unhappy.

I have ordered a few things from Parker Yamaha and got the "I have to pay for their mistake and roundtrip shipping" thingy before but that will never happen again.

Thanks for the heads up I will keep it in mind.

spork

10-17-2006, 07:38 PM

Lmao I honestly was thinking this thread was a pwc today thread and started to punch the url in for "x" when i seen it was. Dunno if that's funny or sad:bigeyes: I thought pissing matches were for rookies

Edit: w/out voicing who i feel is right or wrong it's still good to hear about good or bad experiences so we each personally can decide on who we buy/not buy parts from

MADMAT

10-17-2006, 07:38 PM

you are avertising for them even though you are unhappy. .

No one around here knows what the heck blowsion is except my friends and they are going to buy what they are going to buy. However, its nothing a little finger nail polish can't take care of.:biggthumpup:

Freestylin-FX1

10-17-2006, 07:51 PM

I dont know why people are being hard on MADMAT about this I had an extremely similar experience and charging someones card without asking is kinda illegal isnt it?! I was pretty F^$&*(^& pissed when they did the same thing to me and it actually was my debit card too. Only reason I even found out was I watch my accounts online! While I like there products I probably wouldnt use them if they werent just about the only shop making parts for the FX1.

SXIPro

10-17-2006, 07:56 PM

Wow. Lots going on in this thread. But it boils down to this:
Blowsion is the Company and Matt is the Customer. So regardless of any circumstances, Matt is in the right. If a customer calls you a worthless piece of ********, and tells you your product sucks(although Matt was much nicer than that) the Company should smile and says "Thank you sir, may I have another".

I've had many dealings with Blowsion, and depending on who I talk to there, I have varying degrees of satisfaction.

Sometimes I feel like "Man these guys Rock!" because they can be so damn helpful with some stupid requests I have.

Other times, usually with molded parts that took quite a bit of time and customization(filing/sanding)by me to make the parts fit, I get answers like "It's a molded part, as molds get older you start to lose tolerances and repeatability" Yeah, no kidding...here's a novel idea...make a new mold!!

Anyhow, there is no excuse for the response Matt got from Blowsion. Cool guys and fellow riders..sure they are. But one of the key ingredients to any company's success is superior customer service. And they blew it in this scenario.

TEEEE

10-17-2006, 08:01 PM

You got to admit John's reply email was well written. The proper use of the words diatribes and harangue is impressive.
John is a lyrical genius. Sometimes he also uses big complicated words, like mayonnaise. And the chinpad was signed for by a receptionist? I’m sure Mike is flattered! :cheer:

Say what you will about Blowsion, but these guys really do work their asses off and do as much as they can for the sport and for their customers. I’m local, and a friend, and biased, but it looks to me like a simple phone call could have solved a lot of problems.

But then there would be less to bitch about on the internet!

MADMAT

10-17-2006, 08:09 PM

Of course I called them first and was treated poorly. Then a call back from them saying new one was on the way with no mention of double charges. Then a second one that barely fits and then 14 days (and 2 reminder calls) to refund my money after someone signed for my return part.

Then a crappy responce from my email which was intended to vent to them my bad feelings of our transaction. No where did I mention that I wanted to return this one even though it doesn't fit right either. But it is on and it is staying on. To much time already involved.

Scorn800

10-17-2006, 08:24 PM

One thing you have to remember when buying aftermarket parts is there not OEM. All aftermarket parts need some kind of "work" to make it fit. If you want simple bolt on and go- stick to OEM parts.
As for Blowsion, there not a fortune 500 company. There a nice small business trying to make some money. There parts are a little expensive but you get what you pay for. I've dealt with them for past 4 years and have had a couple of mistakes but Jonny has always taken care of it.
Your being a little harsh on Blowsion.

Mile9c1

10-17-2006, 08:26 PM

WE WILL ALWAYS GO BACK TO CREDIBILITY....just look at his title of this thread....and Mile says "I'll ive ever heard....." from who? you frequent these forums and all people have to say is mostly good so take Miles comment for what its worth...NOTHING....

Please don't take my word for it, ask a satisfied customer why he will never buy from Blowsion again:

http://www.x-h2o.com/showthread.php?t=4837

That's just a quick example. I'm not sure why you think you have to attack my credibility, I'm not out to get Blowsion. They do a lot for this sport and from what I hear (yes, I said HEAR, from at least 4 real people) Mark is awesome but Johnny is a little full of himself. I'll admit I've never met or talked to Johnny but as soon as I read what Mat wrote here I thought to myself, "sounds like Johnny to me" and sure enough :rolleyes:

Matt_E

10-17-2006, 08:30 PM

Please don't take my word for it, ask a satisfied customer why he will never buy from Blowsion again:

http://www.x-h2o.com/showthread.php?t=4837

From what I could see, Junkman ended up being pretty happy.

Mile9c1

10-17-2006, 08:36 PM

From what I could see, Junkman ended up being pretty happy.

That's what I said. He's a satisfied customer, but he told me he will never buy from Blowsion again because of Johnny. He said Mark helped him out though :biggthumpup:

waxhead

10-17-2006, 08:37 PM

I have had a major with blowsion as well
John posed as a person in australia and slandered the crap out of me on www.ozpwc.com

because the pole bracket i drew up looked to much like his

If he asked me about it i would have changed it abit
it started with mudphish coming in and having a go
then some one from australia having a go but when i did a reverse ip on there log on it should to be coming from the same location as blowsion

conincedence i think not

However i do like there products and they seem to look after the australian guys well
Other than that instance i talked about up there i have only heard good things about them on the local scene here

Submarine

10-17-2006, 08:44 PM

Madmat, seems to me like it's a little lack of communication. I'd expect a return tag from Amazon, but I haven't seen a shipping paid for from any jetski company ever. That's just the world of mail order. It's not like Blowsion gets a credit. Custom parts are just that, custom, so there are going to be minor fitting issues. In fact, if I was a perfectionist I would have my raw parts shipped to me (i.e. hood, handlepole) to check fit before having them custom painted. I just had a hell of a time fitting an OEM nosepiece to a 94 SJ so maybe that applies to all plastic/fiberglass parts. And don't ever expect anything to happen around the World Finals. I dropped a ski off there in August and I don't expect them to even look at it til next month (and I told them so). Hell, I'll paypal you $9 (extra to make up for their cut) so you can send your chinpad back and get your refund. I wouldn't have expected them to send the part out free. In my experience you either send back the defective part for a refund/replacement or charge another and get credit when you send the replacement back (and this is S.O.P. even for me at Blowsion and other places). Again, it sounds like a lack of communication and I'd chalk that up to Havasu-itis. They practically move a third of the inventory down there plus skis and almost all the employees so it's going to be chaos to say the least.

Awaiting your paypal address: submarineaz@qwest.net

Mouthfulloflake

10-17-2006, 08:47 PM

Madmat,

how much did this chinpad cost? $200+?

so youve now paid $400+ for a CHINPAD that isnt perfect?

Holy crap!

Id return it, or dispute the credit card charge. ( for sure the second one!)
thats ridiculous!

Mile9c1

10-17-2006, 09:00 PM

He'll get a refund for the 1st one.

swanny

10-17-2006, 09:02 PM

I don't know John and I didn't call him arrogant. Don't know what you are talking about.

Swanny appears to me based on his PM's to be an a hole. I said that and I stand by it.

Here is the ONLY pm i sent you- simply asking one little queston, just to see your response- again you are just not getting it. You use your irrational, emotional and unconcious too darn much. Oh well. So again how am I an a hole? maybe just because....o k I can handle that.

Quote:
Originally Posted by swanny
why am I an idiot?

Because you called me a slanderer you dick head. I have a legitimate gripe that I tryed to solved with them but did not like the way I was treated in my final email to them. They are not worthy of my mney anymore and I can share that with whoever the ******** I want.

MADMAT

10-17-2006, 09:03 PM

They have refunded me for the first one but it has not shown up on my end yet. The second one was forced on and that it is where it is staying. When I buy another one it will not be theirs nor will anything else I buy.

MADMAT

10-17-2006, 09:04 PM

Here is the ONLY pm i sent you- simply asking one little queston, just to see your response- again you are just not getting it. You use your irrational, emotional and unconcious too darn much. Oh well. So again how am I an a hole? maybe just because....o k I can handle that.

Quote:
Originally Posted by swanny
why am I an idiot?

Because you called me a slanderer you dick head. I have a legitimate gripe that I tryed to solved with them but did not like the way I was treated in my final email to them. They are not worthy of my mney anymore and I can share that with whoever the ******** I want.

Seems good to me. I'll stand by it. To me being blatantly called a slanderer by you is worse.

michaelart

10-17-2006, 10:23 PM

For those who choose to bash someone for being upset (for being billed a second time without knowledge which is illegal without cardholder's consent, incomplete and/or poor fitting product, failure to acknowledge that the customer is always RIGHT, and reasonable expectation that you get what you paid a lot of money for) need to put themselves in his shoes before projectile vomiting on them.......GOT IT......GOOD......and remember for every action there is an equal (or more) opposite reaction......

djkorn1

10-18-2006, 12:25 AM

Aftermarket parts should fit. Especially a chinpad on a stock handlepole. Especially for $250. Apparantly you don't always get what you pay for.

One thing you have to remember when buying aftermarket parts is there not OEM. All aftermarket parts need some kind of "work" to make it fit. If you want simple bolt on and go- stick to OEM parts.
As for Blowsion, there not a fortune 500 company. There a nice small business trying to make some money. There parts are a little expensive but you get what you pay for. I've dealt with them for past 4 years and have had a couple of mistakes but Jonny has always taken care of it.
Your being a little harsh on Blowsion.

sflsurfrider

10-18-2006, 12:57 AM

ill never buy a blowsion product again either. there are better products out there and for much cheaper.

what do you expect? the company name starts with "blows".

they do some spiffy paintjobs though.

2XLR8

10-18-2006, 02:04 AM

Im sure they will stay in business just fine with out the complaining customers and probably have more time to dedicate to their good customers.
I find it hard to believe that most companies would just ship another one out and expect them to do it express or any quicker method just to satisfy the customer and believe or just trust that the customer to ship it back.

Submarine

10-18-2006, 03:24 AM

And most companies would jack you with a 'handling' charge and inflate the shipping cost......
If I order something from my favorite company in Australia and it's not right it can cost more than the item to ship it back so I end up just eating it.

This story reminds me of an Asian couple I saw at Jettribe's booth at the World Finals. They were buying two articles of clothing and were haggling over the price (already heavily discounted). The saleswoman was a little flustered but asked her boss if she could give them anything. The boss said to give them some sticker packs (tagged at $10 each) so she did. Then the woman wanted one more! They gave her another one.... So when I walked up I said, jokingly, "I want that deal!"

Hey Jeff was at the WF's and was saying he had 50 chinpads ready to go and would ship without payment. Give him a call at 1-800-GET-REAL.

FLY6584

10-18-2006, 03:28 AM

what do you expect? the company name starts with "blows".

:haha: What a freakin smart ass. :biggrin:

Well I was going to buy a handlepole limiting strap from them, but I thought it was a little too expensive. Does everyone make their own limiting straps or do they buy the premade ones from blowsion, umi, etc?

Mike W

10-18-2006, 04:44 AM

Well I was going to buy a handlepole limiting strap from them, but I thought it was a little too expensive. Does everyone make their own limiting straps or do they buy the premade ones from blowsion, umi, etc?

FYI, I bought one from them earlier this year and to be honest it was not the best quality. The shrink wrap was the first thing to come loose and then the hook that takes the slack out of the rope broke. The one I received looked nothing like the one on their website and was made out of chincy material IMO. $50+$8 shipping for the one I got seemed way too much so your better off making your own. I just chalked it up as a learning experience.

mnnthbx

10-18-2006, 06:33 AM

My rope fit / looks / works perfectly. Saved a hood for me on our first surf trip just this past week. As for their attitude... They have taken the time and held my hand through more than one of my "first time" projects, and have always been beyond cool about it. Far more helpful than most of the companies I deal with in the motorcycle community. That alone makes me a frequent customer.

wayne

10-18-2006, 06:40 AM

first rule of business

a happy customer will tell two friends, an unhappy customer will tell 20.

with the internet it is a lot more. if a customer did not get the product they ordered, incomplete or different, then the business needs to do every thing to make it right. if they do not then this is what happens. anyone that disagrees with what matt has done then think about how you would feel if it happen to you including the bs the owner spewed.

SuperJETT

10-18-2006, 06:58 AM

FWIW, my 24/7 carbon chinpad didn't fit a stock pole either, I had to slot the holes, but Maros told me that up front and said his brackets were long enough to fit on any pole, just that the holes were setup for an AC and even those were sketchy on where the holes would be.

ski4

10-18-2006, 07:11 AM

It is sweat off my back, All of the guys at blowsion have a love for the sport and are great guys. So when someone has a short phone conversation with them or hears from others about phone conversations then goes on the internet and says he's arrogant is plain idiotic.

no need to be a douche bag.
the negative feedback section is just for this. if you can't take it when some one has a negative comment about a company , leave it be.
he has backed up his gripes with facts. this is not an opinion?
so in that respect keep yours to yourself.

i don't get why people take any negative comment about blowsion as a personal attack here. they make a great product, at times. however that does not get them a pass to do as they wish with peoples bank accounts . also is not an excuse to have an overpriced piece of gear fit bad or have missing pieces. it's buisness. they may be cool to ride with,adn love the sport. but buisness is buisness. that is life. they have a serious problem with quality control there. and the complaints seem to be on the rise.

matt does not just get on here and slander for the hell of it that i have seen.

Big Kahuna

10-18-2006, 07:53 AM

hey ski, some people take negative comments towards blowsion for one simple reason......... This is a small community that we all belong too, what other sport out there do you think you would know so many different people from around the world......... So, these people are standing up for their friends, forgetting the fact that this is a discussion about business practices...

No business is perfect.......... mistakes will happen. It is how the mistakes are delt with is what puts one company above another.......... Got to remember, the person on the other side may have been having a bad day, but that is no excuse just a fact of life.............

I have delt with John, Mark and Andre many times......... Most have been good......... I have also seen the flip side............

tom21

10-18-2006, 08:21 AM

Well said Wayne. Maybe matt was a little hot when he called for help but the response is way off for a business. I do have to admit that there have been one or two times where I have dealt with someone who would never be happy with anything even if I did refund the money and then make it right on top. those kind of people will drain your life and business away if you let em. better to cut your losses and refuse to deal with then in the future. I don't believe matt is one of those poeple. My hood hooks don't fit well on my ski, did I complain? no, I will modify them and in the future I will make more of my stuff instead of overspending on something I have to reengineer anyway. No knock on Blowsion but if I can make their part better why can't they?

ski4

10-18-2006, 08:30 AM

i agree bk. it is just strange how for some companies everyone jumps on the band wagon to defend and others to bash.

pwctoday was criticized for not allowing people to freely speak, then they open up a bit and break down the walls.
and then a person that has been in this community a long time and on the x since it's inception has one thing to say negative, ( with due cause) and he gets beat up by a bunch of people. just calling them out on that.

i too have had my experiences with blowsion, some good and some terrible. they do make some great things and no one can argue what they have done for the sport, but quality is quality and buisiness is business and at times they lack there.
junkman got the same attacks when he had something to say that was not positive
it's pretty sad to me that matt is being attacked like this with all of the positive contributions he makes here.:banghead:

yamaslut

10-18-2006, 08:46 AM

Blowsion gets a thumbs up from me... I'm sorry for your problem w/ them Matt.... They have always been very, very, I mean very cool to me... great people IMO...

Like a lot of people said... People make mistakes and if there was one made on their part, a phone call would have defused things more than an email... You know things don't come accross the right way in print...

ski4

10-18-2006, 08:51 AM

well said ski4

personally, i love blowsion and have always had good experiences with john dady.. but i agree with your points.

its almost hypocritical to have a negative feedback section, and them slam people who post their negative experiences. for that, get rid of the negative feedback section, or put up similar rules to the for sale section.
thank you:smile:

i agree
i got to agree with you on this thread section. if you can't say what you feel , why have it ( so long as you have a legitimate beef)

MADMAT

10-18-2006, 08:58 AM

Again, I called them and didn't really click with them on the phone either. (Mike or Scott, can't remember which) My bad feedback was not just based on one of the parts of this situation. (i.e. phone call, email, odd part quality for the price, poor handling of my money, final responce from John.)

It took all of these things to disappoint me.

sflsurfrider

10-18-2006, 09:03 AM

thank you:smile:

i agree
i got to agree with you on this thread section. if you can't say what you feel , why have it ( so long as you have a legitimate beef)

precisely.

WAB

10-18-2006, 09:05 AM

I guess this is what they mean by the 'Blowsion Army'. :rolleyes:
You guys act like he disrespected your own mother or something.

yamaslut

10-18-2006, 09:08 AM

I guess this is what they mean by the 'Blowsion Army'. :rolleyes:
You guys act like he disrespected your own mother or something.

I think people are just trying to add a little balance to the thread... there are always two sides to a story... Not saying Matt is FOS...

Matt_E

10-18-2006, 09:10 AM

Bad experiences are bound to happen from time to time. It's regrettable - sorry for the troubles, Matt.

As stated elsewhere, I have personally had only good experiences with Blowsion and they will continue to get my business for various reasons.
I do not find anything out of place with a legitimate complaint.

swanny

10-18-2006, 11:18 AM

HERE is the deal and I am done with this from my end.

I have been taught from some major companies that I have sold for (adidas, solomon, morrow, etc.)

and there is one thing that is essential in sales and life....

To react is negetive
To respond is positive

When Matt used the f word in the title calling them fing jerks and talked about kicking teeth in I will come to defense of many people including friends.

This was a reaction that was simply uncalled for and he couldnt take it when I attacked his credibility for THOSE reasons alone.

again to react is negetive...If that is how you people see this as "just puting out some negetive feedback" then I dont want to be a part of this site.

Matt did not respond to Blowsion he reacted unconcious, emotional and irrational....that is the I.E.U. side of the brain....try the other side next time Matt....simply use your concious and respond and you may have better luck dealing with people. lesson over, carry on....bye.

SJBrit

10-18-2006, 11:40 AM

There is no need for you to continue abusing yourself and us with your diatribes.

If you read John's e-mail without the above statement, then it is indeed a reasonable response. Unfortunately, however, that statement was included and, to my mind at least, is somewhat inflammatory. I suspect that John regrets wording it that way, and I suspect that Matt regrets some of his original vehemence in this thread. The fact is that this kind of thing happens, and it really is for the supplier, particularly a small one in a small community like this, to make sure that the customer is left happy, even if they didn't get what they wanted.

E-mail sucks. I shoot myself in the foot all the time at work by firing off emotional responses - you lose credibility. It's clear from the e-mail exchange that that's what happened between John and Matt.

yamaslut

10-18-2006, 11:43 AM

If you read John's e-mail without the above statement, then it is indeed a reasonable response. Unfortunately, however, that statement was included and, to my mind at least, is somewhat inflammatory. I suspect that John regrets wording it that way, and I suspect that Matt regrets some of his original vehemence in this thread. The fact is that this kind of thing happens, and it really is for the supplier, particularly a small one in a small community like this, to make sure that the customer is left happy, even if they didn't get what they wanted.

E-mail sucks. I shoot myself in the foot all the time at work by firing off emotional responses - you lose credibility. It's clear from the e-mail exchange that that's what happened between John and Matt.

I agree... w/ both you and Swanny....

jetskier79

10-18-2006, 12:04 PM

All the other BS aside......I just thought I'd point out that my stock chinpad, hardly fits on my pole.

To react is negetive
To respond is positive

I need to post that next to my desk at work.

yamaslut

10-18-2006, 12:07 PM

All the other BS aside......I just thought I'd point out that my stock chinpad, hardly fits on my pole.

I need to post that next to my desk at work.

I had to modify my WF chinpad to make it work too...

jetskiking

10-18-2006, 12:11 PM

Heres my thoughts, If they deal with jetskis they suck at customer service. I have had problems with just about everybody in the business. I will agree that there reply was a little condescending and rude. It seams to me that there is alot of arrogance in this sport. Not just from retailers but the riders too. I understand they are trying to be regular guys just like us but they are not. Fact is that they run a business and should remain profesional no matter what. The correct responce to Madmat would have been no responce at all. I also think its not good to burn bridges because you might have to cross them again later( I.E. parts or sponsorship). With that said. I have had descent service from blowsion.

sjetrider

10-18-2006, 12:12 PM

John is a lyrical genius. Sometimes he also uses big complicated words, like mayonnaise. And the chinpad was signed for by a receptionist? I’m sure Mike is flattered! :cheer:

Say what you will about Blowsion, but these guys really do work their asses off and do as much as they can for the sport and for their customers. I’m local, and a friend, and biased, but it looks to me like a simple phone call could have solved a lot of problems.

But then there would be less to bitch about on the internet!

Yeah, Biased to the point that you missed the fact that there were multiple phone calls to (still yet) no resolve as he has not been reimbursed for his currently $508.00 chin pad. John may be good with words, but I saw aragence not customer service. I got (my guys are cool riders so you must be lying) so I guess it depends on who reads it and thier current sate of mind. I like to think my position was from Matt's point of view as I am usually a customer, not a friend or company.

PAIR-A-DICE

10-18-2006, 12:14 PM

The correct responce to Madmat would have been no responce at all.

NO RESPONSE?!? You gotta' be kidding me. :rolleyes:

MADMAT

10-18-2006, 12:18 PM

This was a reaction that was simply uncalled for and he couldnt take it when I attacked his credibility for THOSE reasons alone.

No. You accused me of slander right off the bat. Screw you.

sjetrider

10-18-2006, 12:19 PM

SuperJETT

10-18-2006, 12:21 PM

This would explain the perfect fit of the 24/7 on my A/C pole.

Probably. It was smart of Chris though to make the brackets long enough to fit most poles, and if they were too long, you just chop some off.

Freestylin-FX1

10-18-2006, 12:25 PM

No response was what he was expecting and viewing the wording Im willing to bet it was the condescending response that actually caused this thread?! But every business is going to handle things the way they choose. Im kinda thinking the only real issue here was guys busy as hell with WF and really meaning to take care of madmat by just sending him another real quick cause they were so busy. No they shouldnt send him one for free but they shouldnt have charged him without saying so either. Kind of a tough spot But the more I think of it is it possible they were actually trying to hook you up as best they could and minimize downtime all the while getting ready for WF?? While questionable Im thinking looking at it from that angle may leave a better taste in your mouth.

MADMAT

10-18-2006, 12:40 PM

Of course I don't think their was malicious intent. Just a bad experience overall.

jetskiking

10-18-2006, 12:40 PM

NO RESPONSE?!? You gotta' be kidding me. :rolleyes:No I'm not kidding. They should have sent him his money and not responded to E mail. I'm not saying they shuold not have taken care of the problem but they should not have gotten into a pissing match.

MADMAT

10-18-2006, 01:01 PM

Charges:

9/15/06 $250.40 and still no credit on my end.

9/29/06 $251.63.

Plus 8 bones for my return shipping + $2.96 in interest on the original charge means I am currently in to this for $512.99.

Once I receive a credit for the first charge I will be in to it for $262.59.

Never again.

Frosty

10-18-2006, 01:17 PM

Damn dude.... that sucks!!!

I've had my Blowsion CF chinpad for about 4 years... not a problem, but it's was a tight fit, even on my AC pole. Fortunately I have not had any trouble with Blowsion... but several of my friends have had some real delivery problems.

In May/June a friend of mine bought a Blowsion CF chin to go on his RRP pole. The chin pad was backordered for a good month. Finally got it, and it wouldn't fit... after multiple phone conversations, and after being first told he need to grind some schit down, he finally was told he had not received something needed to relocate the steering cable or something like that.

Anyway, all was fixed and it looks great... but he was pretty frustrated that he had just spent ~$1,000 with them and things did not fit right when he got them.

Matt, I totally understand your frustration... I went though some similar frustrations earlier this year with Riva. I did however send Brian at Riva a well worded, cordial email. And well, his response was very good. I have not had any trouble since. I think sometimes emails can be taken out of context, especially once emotions start to run high. sometimes it's better to stand back, take a deep breath and say... how would I want someone to tell me I f'd up?

Just my .02

:cool2:

jetskier79

10-18-2006, 01:39 PM

I say, that's what you get for paying $250 for a damn chinpad in the first place, matt. :wink:

MADMAT

10-18-2006, 01:51 PM

I say, that's what you get for paying $250 for a damn chinpad in the first place, matt. :wink:

It was a long hard decision process which led to high hopes which led to disappointment. I realize it is nothing in the grand skeem of things and this thread should have been 1 post long (thanks 4 the support though!) .

I just want to forget about it now (well after my credit clears) and prepare for Daytona!:headbang:

jetskier79

10-18-2006, 02:14 PM

Can I have a beer out of your cooler?

WaveDemon

10-18-2006, 02:25 PM

ok. :beerchug: wavedemon and i will have some gatorade probably. :sneaky: :smile:dude, that gorade hit the spot.
:1244:

michaelart

10-18-2006, 02:58 PM

No response......you have GOT to be joking......I get the impression that some respondents in here have been hitting the crack pipe a little too hard....but I won't name names......just keep smokin' and come back here whining when YOU take it up the rear from experiencing bad customer service and double wallet drainage......

michaelart

10-18-2006, 02:59 PM

Lol

michaelart

10-18-2006, 03:09 PM

Guess I arrived a little late........ain't trying to STIR up no trouble.....but I will FAN the flames.........j/k of course.....

yamaslut

10-18-2006, 03:23 PM

It was a long hard decision process which led to high hopes which led to disappointment. I realize it is nothing in the grand skeem of things and this thread should have been 1 post long (thanks 4 the support though!) .

I just want to forget about it now (well after my credit clears) and prepare for Daytona!:headbang:

werd up Matt... get that ski ready for daytona bro...

The Penguin

10-18-2006, 03:26 PM

yamaslut

10-18-2006, 03:34 PM

.

AMEN

TEEEE

10-18-2006, 03:52 PM

This would explain the perfect fit of the 24/7 on my A/C pole.
Hopefully this is a threadjack, but if you got ANYTHING to work perfectly on an AC pole, you are very lucky.

My Rick Roy AC pole is bulletproof, but I've not seen any worse QC.

Shonuff

10-18-2006, 05:38 PM

djkorn1

10-18-2006, 06:34 PM

That is cultural. You are supposed to haggle at open markets. We have one in Cleveland and they are almost disappointed if you don't.

And most companies would jack you with a 'handling' charge and inflate the shipping cost......
If I order something from my favorite company in Australia and it's not right it can cost more than the item to ship it back so I end up just eating it.

This story reminds me of an Asian couple I saw at Jettribe's booth at the World Finals. They were buying two articles of clothing and were haggling over the price (already heavily discounted). The saleswoman was a little flustered but asked her boss if she could give them anything. The boss said to give them some sticker packs (tagged at $10 each) so she did. Then the woman wanted one more! They gave her another one.... So when I walked up I said, jokingly, "I want that deal!"

Hey Jeff was at the WF's and was saying he had 50 chinpads ready to go and would ship without payment. Give him a call at 1-800-GET-REAL.

onesojourner

10-20-2006, 11:39 AM

Is it too late for me to mention that blowsion should have apologized, paid for return shipping, and sent a new one with some extra stickers and such for the trouble instead of a defensive letter essentially saying "whatever dude!"

:sneaky:

blowsion is way to cool for that.

I will only use blowsion as a last resort. for several reasons. I love the cop-out answer that they do tons for the sport and that gets them the option to treat people like crap.

my top 4 reason for not using blowsion:

1. mudphish is a jerk
2. high shipping cost
3. premium price for a less than premium product
4. mudphish is a jerk

I don't care how junkin "cool" the guys at blowsion are. I would rather deal with a fat nerd that treats people with respect than a bunch of "cool" people that "do a ton for the sport".

spinyard

10-20-2006, 12:57 PM

I will second the high shipping, and lack of communication.

Matt_E

10-20-2006, 01:04 PM

Personally, I have never had a communication problem with them - and their shipping, while seemingly high for small items, is reasonable and pretty fast.

Just my experience.

GIL

10-20-2006, 10:02 PM

Well-here I go again-dammit all to hell-

Matt-I fell yer pain to a point-almost every post in this thread makes a good point at 1 time or another. I wish it were handled differently for you and for Blowsion. Its a shame that both sides are totally P.O.ed-seems like somebody should have won here-or preferably-a happy medium.

This is the bottom line-most of us have been developed into 'Wal-mart' mentallity shoppers. Meaning-'ONE STOP SHOPPING'!!!!!!!!!!!!!!!!!!!!!!!!!!
The last time I checked-WE are a VERY SMALL group of people and ONLY have TWO options as far as 1 stop shopping for the products we like/need/use for what we do-FREERIDE!!! Those options include Blowsions and Wamiltons!!! I feel they could both stand a little competition which would
increase customer service and lower prices, but the flip side is-is there enough of us right now to support another major contender??? I honestly do not know the answer to that question.

On September 18th this wear I called around tryin to find a A/C pole for my SXR. One of the calls was to Kevin Collins who said he did not have what I wanted but would work on finding me one. About a day and a half later I got a few minutes to spare at work and called Blowsion even though Mudphish said in a PM that they did not have one. Mark was cool enough to go dig in their inventory at Blowsion and found the exact pole I wanted-I gave him credit card#for 1/2 and immediately following my mother called him and gave her credit card# for 2nd 1/2 cause she wanted to get me one for my b-day.
I called Kevin after that and told him he could call off the 'pole hunt' cause I found one. As always, Kevin was VERY cool, (He has never done anything but help me ALOT). Approx 8-9 days later-no pole-I call Blowsion back-"u never confirmed the order" WTF???????????????? Oh was I mad. I'm tryin to get my bling on BEFORE the Smith Lake Ride which is Sept 30-Oct1!!! Ive already done the RED WHITE and BLUE flag graphics on my SXR and I still got a freekin Kawi green pole on it-looks real bad. So I play phone tag w/all the guys at Blowsion-"the pole u ordered/didn't order is already sold". Now in my little pea brain-I'm goin postal-if u don't know-SXR A/C minus 2" poles are no longer available and A/C may or may not make any more according to A/C!!!!
I get a phone call a few minutes later and they do have a std length pole-I said SHIP IT!!!!!! I was on a tight budget and could not afford anything more than the A/C pole. I received the std length pole a week later and just in time for the Smith Lake Ride.

All that said-who is at fault here?
1-I should have trusted that Kevin would find me one and let him do what he does for a living-my fault
2-I should have called Blowsion after my mom did to be SURE everything was still a go-should I have needed to call???
3-I waited till almost the last minute to try to do the impossible-my fault
4-Never got a "I'm sorry that happened" from Blowsion-bad business

End result-I got almost what I wanted for the agreed price and all ended up well. Does Blowsion totally suck-not to me-I have spent a ton of $ w/them since June 05 and all went Great until the pole issue. Guess what-I "F" something up at work all the time-BUT then I fix it! I feel Blowsion could have been a little more sympathetic bout the whole deal, but the were not. I can't see killin em over not being sympathetic enough about my problem. Again-there are only 2 MAJOR PLAYERS right now-and I personnaly need them both.
I hope Kevin Collins/www.legdrag.com and Paul Lehr become MAJOR PLAYERS as well-both SUPER NICE guys-but u know what-they probaly have their 'off days' too.

All this is my 3 cents-take it for what it is-MY 3 CENTS.

sflsurfrider

10-20-2006, 10:08 PM

what about 24-7 and watercraft factory?

SuperJETT

10-20-2006, 10:24 PM

GIL

10-20-2006, 10:49 PM

I did'nt mean to leave anyone out-there a several companys that offer GREAT products-I personnaly hope they all DO GREAT!-After all-if these companys were not out there-our sport would SUCK!!! And I really wish I had a Watercraft Factory and Lehr Performance budget-they build some KILLER ski's!

Thanks superJETT-I'm not always a 2 year old-just 99.999999% of the time.
I don't know how all this works-but I assume this site survives financially off of contributions and advertising. It needs all the help it can get to stay here forever-after all-it's my home.

T-bone

10-21-2006, 12:19 AM

this is way i dont say a word about negitive experances i have with vendors....i tried once and got slammed so no more.....i dont understand why someone thinks the tread needs to be balenced, mat had a bad experiance and posted....so....thats all there is.......personally i can build a nice freeride boat with out one of their products....as far as chinpads go though.....i sure like my watercraft factory one.

djkorn1

10-21-2006, 03:25 PM

I agree with ya over here, T-Bone. :cool2:

quote=T-bone;126192]this is way i dont say a word about negitive experances i have with vendors....i tried once and got slammed so no more.....i dont understand why someone thinks the tread needs to be balenced, mat had a bad experiance and posted....so....thats all there is.......personally i can build a nice freeride boat with out one of their products....as far as chinpads go though.....i sure like my watercraft factory one.[/quote]

RonnyMac

10-21-2006, 04:56 PM

mat had a bad experiance and posted....so....thats all there is.......

Posting a bad experience is one thing. I dont think anyone has a problem with that. calling them "jerks" is uncalled for, and very untrue. Onesojourner also stated Mudphish is a jerk. Also untrue! I know Mud personally, and he is one of the coolest guys I know in the sport.
Blowsion deals with so many people, its impossible to make everyone happy. All they can do is keep making the badass parts we all want. I for one am glad they are there! :hail:

Big Kahuna

10-21-2006, 06:04 PM

RonnyMac

10-21-2006, 06:54 PM

Ronny, knowing someone personally and knowing how they are on the boards is two different things............ It is all perception.........

Ronny is acting like a Jerk
Ronny is a jerk

which is it, either, neither or one of each could be a true statement.

:bs2:
Someones "perception" does not make it the truth. If you Know a person online and in the real world, you know that person better than just reading posts.

Lets say this thread was about some guy who was unhappy with a motor from Paul, and he threw in that paul is a jerk. You would be the first reply saying, I know Paul and he is not a jerk. (I would be right behind you) Actually you might even delete the thread or bann the user. But hey, that might be his "perception".

If you believe someones "perception" to be wrong, you have every right to say so. Especially if you know the person being called a "jerk".
posting a bad experience is fine. Thats why there is a negative feedback forum, but personal attacks and name calling is uncalled for IMO.

MADMAT

10-21-2006, 07:43 PM

I am sorry I ever started this thread. I know I am harsh but I was disappointed. From now on I will only PM people that post looking for a particular item or asking about a particular company.

I don't feel the over all experience was good and I think the chinpad is over priced but only because it does not fit perfect. I do think that a pefect fitting one would be the best chin pad on the market. From what I can see it beats everyone elses for a stock pole hands down except the fact that two in a row didn't fit. The first one you could hold it up and cleary see the holes were not across from each other on the ears. The second one looked better but still did not line up and really fought going on. Nearly cross threaded the holes twice because of the amont of flex I had to put on it while mounting it. Either that or redrill and retap (especialy on the first one but this one wouldn't even have had room for that because they are only a 1/4" off or so) and I am not doing that for $262 period! EVERY stock chinpad I have ever had in my hand bolts on to any stock pole in my garage easily. I realize carbon is different but the second one almost is kinda sorta better so if the holes were just perfecly across from each other in the billet tabs then it seems to me it would fit perfect which only leaves quality control combined with my attittude as well as theirs.

Peace. I'm going to rip some quads!

Anyway this is what the thread should have included as well and I apologize for the non PC title but thats how I felt.

mudphish

10-21-2006, 09:10 PM

1. mudphish is a jerk
2. high shipping cost
3. premium price for a less than premium product
4. mudphish is a jerk

I admit it, I am a jerk!

This probably places me in the same boat as Johnny and for that I am honored as Johnny is like a brother to me.

Someone once referred to me as a "fruit sniffing dode" I thought that was kinda cool too, even though it did not place me in any certain social group, I was still kinda digging it..

I would ask that you meet me face to face first and only them come to the conclusion that I am a jerk, at least give me that.

Wazzz-Up Ronny...........

RonnyMac

10-21-2006, 09:16 PM

LOL!!!
Great seeing you again brudda! :biggrin:

Big Kahuna

10-21-2006, 09:23 PM

Hey Jerk, I mean Mud!!!!!!!!!!!!

LOL

Ally

10-21-2006, 09:34 PM

hey Mudphish! i guess i like jerks.........LOL!

you're the coolest jerk i know :biggrin:

well, besides Ronny of course :wink:

Big Kahuna

10-21-2006, 09:42 PM

yeah, Ronny is a jerk!!!!!!!!!!

LOLLLOLOOLOLLLOLOLOLOLOL

RonnyMac

10-21-2006, 10:10 PM

Thats Mr Jerk to you! LOL

IceRocket1286

10-21-2006, 10:28 PM

dude ronny cant be a jerk. theres not enough human in your short frame to be mean, only a sweet action FOTO takin cracka

RonnyMac

10-21-2006, 10:48 PM

The shortness just means that my jerkness is compact, and consentrated for full streangth! LOL

ski4

10-21-2006, 11:57 PM

Blowsion deals with so many people, its impossible to make everyone happy. :

but still something a good business strives to do!!
that is like saying mcdonalds deals with too many people to make them all happy. yet they do try. we are talking about a vastly larger amt of people.

the customer is always right ( even if they are not)
a little idea that helped good old ray become mega rich

the WaTeRhAwK

10-22-2006, 12:24 AM

It's all overpriced anyway. :smile:

wow, you actually agree with me too, huh. :smile:

the WaTeRhAwK

10-22-2006, 12:30 AM

Personally, I have never had a communication problem with them - and their shipping, while seemingly high for small items, is reasonable and pretty fast.

Just my experience.

wtf!?!?!:biggrin: ,matt, that's like saying "well, they blew my head off, but atleast I STILL have half a damned head"....lol

Matt_E

10-22-2006, 12:37 AM

I have no idea what you are talking about.
The shipping has been discussed before.
Fact is, UPS isn't cheap. Their base rates (i.e, small items) are pretty expensive.
I like BLowsion's shipping, because UPS ground gets to me within 48 hours of placing my order. And it used to be 24 hours before I moved.

IceRocket1286

10-22-2006, 11:04 AM

The shortness just means that my jerkness is compact, and consentrated for full streangth! LOL

ahahahaha

D Slicker

10-22-2006, 11:10 AM

I have never had any complaints about any of there products except the rail caps but I made them work. Other than that they are a great group of guys and very helpfull.

mudphish

10-22-2006, 11:33 AM

but still something a good business strives to do!!
that is like saying mcdonalds deals with too many people to make them all happy. yet they do try. we are talking about a vastly larger amt of people.

the customer is always right ( even if they are not)
a little idea that helped good old ray become mega rich

I totally agree with you but you know what, some people you will never make happy no matter what you do and you just have to move on from that.

The customer is not always right, sometime a customers perception of reality is not really reality (I am not saying it is the case with this problem) as business owners and partners it is almost a un written clause in your business plan that you may loose customers due to irreconcilable differences, all you can hope for is an amicable parting.

I didnt want to get involved in this but being the JERK that I am, it called to me...

Oh one last time, we dont modify the shipping costs when we ship packages through UPS World Ship...

ski4

10-22-2006, 01:08 PM

you are right mud, there are those types out there indeed.
matt isn't one of those guys though, i don't think i have met anyone in the recent past that is really as easy going and happy go lucky as matt.
which is why this seems to be such a bummer. i don't think it would have taken much to make him happy.:headbang:

and still like i said most of the time the customer is not right but good business practice means they need to be treated as they are unless it is going to cost an UNREASONABLE amount of time or money to satisfy them

Phill

10-22-2006, 01:17 PM

This is getting kinda old....dont you guys think?:rolleyes:

superramjet

10-24-2006, 08:14 PM

The customer is not always right, sometime a customers perception of reality is not really reality

nice

MADMAT

11-07-2006, 11:14 PM

Didn't realize you chirped in their mud. Thanks for 2 screwed up chin pads and a headache.

michaelart

11-08-2006, 11:38 AM

Try staying in business long term with that "customer is not always right" perception.....good business practice requires that you exhaust all avenues before "losing" a customer because that customer can bring another or turn away another. Besides a customer tends to be more responsive to great customer service than the actual product.

63chevyll

11-08-2006, 05:33 PM

wow,
why did i read all 8 pages?.............. just trying to hear all points.

ahhhhhhh yes. the price we pay for aftermarket parts/performance.

like many others here, building jet skis isnt all we do. (guessing??)
in Regards to the poor fitting chin pad

almost every "aftermarket" component will require additional fitting/adjustment. (like you know) In my line of work i have spent a bunch of $$$ with many name brand and aftermarket suppliers and vary rarely will the "part" fit right the first time. mostly, automotive, jetskis, motorcycles, snomobiles and 4 wheelers.

im sure others feel the same way.

MADMAT

11-08-2006, 05:37 PM

almost every "aftermarket" component will require additional fitting/adjustment.

Could not be done. Maybe on the first but no room on the second one but no way for 262 bucks. No way.

Not when every stock chin pad I have ever had bolts right on and not when the holes on these 2 were visibly screwed up.

djkorn1

11-08-2006, 05:38 PM

If it is the MOST expensive one out there that you can possibly buy and it is easy to make fit, then it should fit. These weren't even close.

63chevyll

11-08-2006, 05:47 PM

MAD MAT, i understand your complaints
I did not see your chin pad and how far off it was.

would you be upset id the chin pad was 1/2 the price?

MADMAT

11-08-2006, 05:53 PM

completely irrelevant.

Sweet!! When did we get spell check?!

63chevyll

11-08-2006, 05:57 PM

your pissed about the price, not fitting and service.
i see. there was nothing you could have done.

mudphish

11-09-2006, 09:31 PM

Didn't realize you chirped in their mud. Thanks for 2 screwed up chin pads and a headache.

Dont thank me, I had nothing to do with this.

SkiNaked

11-10-2006, 04:22 PM

Hey mud. You suck... I saw you posting on here and thought I would throw that in!

I have never had a problem with Blowsion or Mud. Last thing I purchased from Mud arrived before I decided to order it and came with a free reach around. :bigeyes:

Just kidding!

mudphish

11-11-2006, 02:37 PM

SkiNaked

11-11-2006, 02:55 PM

You are a handsome man, I will say that.....

Dre... You rock. I am going to have to let the wife know she has some competition.

superramjet

11-11-2006, 05:06 PM

Funny how blowsion did nothing to correct this.

MADMAT

11-11-2006, 05:22 PM

Honestly their is nothing they could have done. I would have not given them a third chance.

They can have my 240 bones. I gain satisfaction in saving someone else the same headache that I went thru and directing people toward a better product.

I really care about the pepes in here and if blowsions pepes were "just" riders then I would do the same for them. But they are no longer "just" riders. They sold me an overpriced dinosaur.

superramjet

11-11-2006, 05:27 PM

i love this thread

mudphish

11-11-2006, 09:12 PM

i love this thread

Me too.......... :woot:

SkiNaked

11-11-2006, 09:22 PM

Maybe if we just ignore it, it will go away! laughs

yamaslut

11-16-2006, 11:32 AM

I hope everyone learned something from this thread...

my take:
I don't post about bad experiences that I have had w/ company's/sponsors on this site or PWCT, for the basic fact that IT WON"T GET YOU ANYWHERE and will only bring you trouble. This is not the place to bring up buisness transactions gone wrong IMO. If you have an issue w/ a company, keep it private, because it just doesn't help your cause to expose them on a forum like this. Weather it's true or not, they will defend their name to the death and all their supporters will attack you. That goes for all companys. That says a lot about our community, when people feel so strongley about a company that they feel like they need to defend. Just let your buddy's know what happened and leave it at that...

Starting this thread only puts Blowsion on the defensive, making them have to defend their rep (this is their livelyhood)... If you would have kept this private, I bet things would have gotten taken care of quicker w/ less animosity. I'm not here to assign blame or take sides, cause IMO there were mistakes on both sides of the situation here and you two should be able to work this out w/ dialog.

moral of the story. Keep these things private... I know people won't agree w/ that, but It works for me.

EvanB85

11-16-2006, 11:39 AM

Slut... well put. Thanks.

Could this really mean Case Closed?

Big Kahuna

11-16-2006, 11:51 AM

I would say so..............

Gonna lock this one, I dont see any good that can come from any more....... While I personally dont agree with everything slutty said,I think feedback is good, but it can get out of hand also...........

yamaslut

11-16-2006, 12:05 PM

I would say so..............

Gonna lock this one, I don't see any good that can come from any more....... While I personally don't agree with everything slutty said,I think feedback is good, but it can get out of hand also...........

exactly... feedback is fine, but it needs to be done in a respectful manner.
just because you feel disrespected, doesn't mean you should follow suit. Keep it simple and concise...

Big Kahuna

11-16-2006, 12:07 PM

SkiNaked

11-16-2006, 12:09 PM

I suggest you start a new thread on feedback rules. Then close this up. The new thread may turn into sticky. I think this thread has seen better days.

Big Kahuna

11-16-2006, 12:14 PM

That what I am planning to do............

yamaslut

11-16-2006, 12:15 PM

Good Points.......... will make a post about feedback rules......

"Possitive and or Negative Feedback is allowed and welcomed provided it is handled in a Possitive, Respectfull Manner....... IE, no threats, name calling by any parties........"

Gonna hold off locking this for the moment, see if anybody else has good ideas to contribute...........

cool....

I don't even think people need to list too much detail of why they were upset, just state, I had problems recieving product in a timely manner. Will not order again from them.

the details of the situation should be left mute, giving respect to the accused company. There should also be a section or a place to note that your issue has been taken care of... People are quick to complain and call a company out, but you won't see them go and update that the issue has been solved. I don't know how many times I have seen someone damn a company then not give them full credit for correcting the problem. There needs to be an equal playing field for both...