The Penguin
08-31-2006, 01:07 AM
Ordered a brand new water stand for the couch on Friday - in my order I asked for shipping date and tracking number and told them I wanted in time for the following weekend.
Recieved confirmation email very quickly - email said to call to check order status and quantity on hand, so I did.
"We have plenty of those - it'll ship out Monday"...even though their website says orders placed before (whatever time) will ship the same day. I ordered plenty early enough for them to ship it on Friday. They confirmed I wanted it by the following Friday and to send tracking number by email.
On Tuesday - I still have no email so I call. "those are out of stock, we had to make more. It will ship tomorrow" WTF?
So today - I fired off an email telling them how dissapointed I was in their customer service. Did I get a response? Nope.
nothing.
I'm tempted to tell them to shove it.
Recieved confirmation email very quickly - email said to call to check order status and quantity on hand, so I did.
"We have plenty of those - it'll ship out Monday"...even though their website says orders placed before (whatever time) will ship the same day. I ordered plenty early enough for them to ship it on Friday. They confirmed I wanted it by the following Friday and to send tracking number by email.
On Tuesday - I still have no email so I call. "those are out of stock, we had to make more. It will ship tomorrow" WTF?
So today - I fired off an email telling them how dissapointed I was in their customer service. Did I get a response? Nope.
nothing.
I'm tempted to tell them to shove it.