Crankworks = uneasy experience.

[Roo]

3/11/2009
Crank arrived today. Looks amazing.

After keeping on them for the last week, it finally shipped last Friday. From what it sounded like it was assembled about a week ago but they never bothered to contact me. I won't say what I paid, but it was discounted VERY heavily and arrived when they said it would.

Because of this, I will give them a 2nd shot. There packaging is amazing, crank looks beautiful, just overall a very nice end product.

Only downside in this situation was the wait time - little over 5 months. They assured me it really was the bearings they were waiting on.

Thanks again Crankworks!



12/3/2008
This company is unreal.

I had a 8MM stroker crank I hydro locked, and bent a rod on.

New rod and rebuild with new bearings was quoted to be $400ish. Sent it down there 2 MONTHS ago.

A MONTH ago,they pulled it apart, called me said the pin holes were out of round and would need to "re-stroke" and the price would be $610, fine get it done send it back.

I haven't heard anything or seen anything since so I called them back today and said they were waiting on bearings and would not be done until after X-mas... I was just like wonderful, what I am I at for cost now (making sure they were doing to come back with the same quote as before). He sits there and calculates and comes back with a price of $735. This is when I lost it.

Every time I talk to them the price goes up, this time with out explanation. After layin' into them a bit they kept there price back at $610, then he made the remark "hopefully nothing else will have to be done".

What the hell does that mean? They have had the crank for over 2 MONTHS and have had plenty of time to figure out what all has to be done!

Rant off.

[Big Kahuna]

let me get this straight, the had to requote due to additional work needed. That is fair. Then they requoted you at a higher price, but agreed to honor the $610.00 quote........... So, where is the problem??

An Estimate is just that, it is a guess. We quote flooring jobs all the time in existing house or buildings, sometimes when you pull the old flooring up you find additional prep that has to be done....

[WFO Speedracer]

I am assuming the same place it was on the last Roo rant thread.

[Gainera2582]

But to keep jackng the price up is not reasonable or good business. The $610 should be the final price since they already informed him it would cost that much.

Sounds like that business is trying to weasel out every dollar they can!!!!

[BombThreat]

2 months is too long for the job, but what also would pi ss me off is they arent calling with updates on the crank. although most companies in this industry dont do that. unless of course your buddy buddy with them.

[WILKEY]

yea 2 months is :-):-):-):-).... BK that be like you rippin the old floor up knowing what had to be fixed but just not doin it for a month... thats not business

[Roo]

let me get this straight, the had to requote due to additional work needed. That is fair. Then they requoted you at a higher price, but agreed to honor the $610.00 quote........... So, where is the problem??

An Estimate is just that, it is a guess. We quote flooring jobs all the time in existing house or buildings, sometimes when you pull the old flooring up you find additional prep that has to be done....

You inform your customers (I hope) that the price is going up....again. I was not informed, and everyone there is NOT on the same page.

They did NOT initially agree to honor the $610 price. This is after I expressed my disappointment in the situation.


But to keep jackng the price up is not reasonable or good business. The $610 should be the final price since they already informed him it would cost that much.

Sounds like that business is trying to weasel out every dollar they can!!!!

My feelings exactly. They told me $400 before they had it, fine. $610 after they had it and had it completey apart for COMPLETE and full inspection. After that, there is ZERO reason for them to have come back and tried to jack the price up yet again!


I am assuming the same place it was on the last Roo rant thread.

....? Elaborate? What is this suppose to mean?


2 months is too long for the job, but what also would pi ss me off is they arent calling with updates on the crank. although most companies in this industry dont do that. unless of course your buddy buddy with them.

Yes, this is NOT the first time I have dealt with BS like this in this industry. If they are waiting on parts, fine, but I shouldn't have to call to get a status update.

[WFO Speedracer]

Regrettably if you want it done right,there are damn few options on crankshaft repair.

[Roo]

Regrettably if you want it done right,there are damn few options on crankshaft repair.

Yes - this is true.

But I was referring to you making a comment about my "last rant thread".

What does this have to do with it?

[wsuwrhr]

Crankworks is a standup company, Phil is on top of it.

There are always three sides of the story, yours, theirs and what really happened.

The first price was a good faith estimate, the second(the real) price when the crank was apart, the third price was probably just a mistake. Was it the same guy you talked to each time? Could it be that someone messed up a price.

Two months is unacceptable as well as I am sure there is a reason for it. Sometimes DASA has to wait MONTHS as well for cranks to get done. It is what it is. The bearing problem has been ongoing, as well as rods lately. I am not sure of the reason but we ALL buy OE parts and sometimes we are the mercy of the OE as well.

Brian



You inform your customers (I hope) that the price is going up....again. I was not informed, and everyone there is NOT on the same page.

They did NOT initially agree to honor the $610 price. This is after I expressed my disappointment in the situation.



My feelings exactly. They told me $400 before they had it, fine. $610 after they had it and had it completey apart for COMPLETE and full inspection. After that, there is ZERO reason for them to have come back and tried to jack the price up yet again!



....? Elaborate? What is this suppose to mean?



Yes, this is NOT the first time I have dealt with BS like this in this industry. If they are waiting on parts, fine, but I shouldn't have to call to get a status update.

[Roo]

Crankworks is a standup company, Phil is on top of it.

There are always three sides of the story, yours, theirs and what really happened.

The first price was a good faith estimate, the second(the real) price when the crank was apart, the third price was probably just a mistake. Was it the same guy you talked to each time? Could it be that someone messed up a price.

Two months is unacceptable as well as I am sure there is a reason for it. Sometimes DASA has to wait MONTHS as well for cranks to get done. It is what it is. The bearing problem has been ongoing, as well as rods lately. I am not sure of the reason but we ALL buy OE parts and sometimes we are the mercy of the OE as well.

Brian

First two conversations and prices were from Austin ("AA"). Today I spoke with Corey. While I agree with the first two, the third price should have never been said and hence why I am uneasy about the situation.

I hear so many good things about the company, I just wish everyone there was on the same page.

This summer of ragging on the motor will be the real test once I get everything assembled.

[Big Kahuna]

Hey Roo, I think Brian is on the money on several points.

1. Sounds like last price is in error. Also, it came from a different person. Always talk to the same person. Cuts down on problems.

2. The are at the mercy of the parts suppliers. I deal with the same thing in flooring.

3. Communication is the key, more like lack of here. I would be miffed as well. Every business has problems. We do (I do), it is how you deal with the problem is what matters.

[WFO Speedracer]

Yes - this is true.

But I was referring to you making a comment about my "last rant thread".

What does this have to do with it?

Since you asked ,it seems to me that your patience quotient is low and your rant posting quotient is high,reverse the two and you should be fine.:scratchchin:

[wsuwrhr]

As I said, the third price was unacceptable and I am sure it was a mistake.

Phil is a standup guy and is not out to screw "anyone"

Brian



First two conversations and prices were from Austin ("AA"). Today I spoke with Corey. While I agree with the first two, the third price should have never been said and hence why I am uneasy about the situation.

I hear so many good things about the company, I just wish everyone there was on the same page.

This summer of ragging on the motor will be the real test once I get everything assembled.

[SUPERJET-113]

Ive heard many good things about their services so i called them needing a YAM GP800R crankshaft rebuilt about 3 years ago.
Well it took 3 weeks for him to return my call for the estimate and during this 3 weeks I found a local guy here in Havasu to rebuild it and the ski was sold!
So I never bothered with Crankworks again.

[PancakePete]

Phil is awesome and this is the first bad story I have heard.

I think something can get ironed out here.

[Speedfreak]

I had really good luck with Crankworks and they really helped me out when I had a missing crank for almost a year. (look at my signature)

But in Roo's defense I don't think they are all on the same page. Which doesn't make a lick of sense for a business. When they pull your info all of the information should be written on your card, or file or what ever they use to keep things straight. They have been in business long enough to figure that out.

Heck anyone can walk into my shop and take over. Every customer has a sheet so I know when things are ordered and the running total at a glance. I also call, to let people know when parts are back ordersd and when to expect it done. ALL shops should do that it is what customers want. You never hear of anyone saying "don't call me again until it is done"

Ok I am done ranting with Roo... Good luck

[BombThreat]

I also call, to let people know when parts are back ordersd and when to expect it done. ALL shops should do that it is what customers want. You never hear of anyone saying "don't call me again until it is done"

Ok I am done ranting with Roo... Good luck

amen to that!

[Don 79 TA]

Hey Roo, I think Brian is on the money on several points.

1. Sounds like last price is in error. Also, it came from a different person. Always talk to the same person. Cuts down on problems.

2. The are at the mercy of the parts suppliers. I deal with the same thing in flooring.

3. Communication is the key, more like lack of here. I would be miffed as well. Every business has problems. We do (I do), it is how you deal with the problem is what matters.

You are so right about #3....
it's dealing with the problems, and taking ownership to follow through.. actually applies to alot of things in life as well...

I have always heard of great things regarding crankworks. hopefully they come through and clear things up for you...

besides... aren't you coming close to the price of a new crank now? sell yours and buy a new.... thats if they come back and say also needs xyz

[SUPERTUNE]

You are so right about #3....
it's dealing with the problems, and taking ownership to follow through.. actually applies to alot of things in life as well...

I have always heard of great things regarding crankworks. hopefully they come through and clear things up for you...

besides... aren't you coming close to the price of a new crank now? sell yours and buy a new.... thats if they come back and say also needs xyz

No, Not even close for a new one...

Don't worry, Just stay on top of them, they do a good job, they just get a little confused sometimes, In the end they will be GREAT!

[Roo]

Here we are... March 1st. Still no crank.

Going on 5 months now.

[D-Roc]

my buddy had the two inner crank bearings on his 5mm seize after less than 30 hours. brand new pro built motor. he sent the crank back to builder who said it would be covered because it must have been faulty bearings. 950.00 crankworks bill and months of down time was the end result. gotta love this hobby, this is why i stick with stock cranks, available and cheap and last longer. live and learn, i learneded to leave stroker cranks to pro with connections in the industry, us little guys never get the hookup.

[HBCwatercraft]

That sucks, my experiance was ruff with them to. They sent me
a rebuilt 8mil that wasnt even billit..when i payed for a new billit.
It all got straight in the end but took about 2 months. Would i do bizz with them again..yes. What other choice do i have, they make the best crank.

[waterfreak]

unfortunetly ,you just gotta be on top of them and keep calling .

[THRUST]

like steve said but i ordered my cranks a 3 weeks ago and they told me two weeks and now they are shipped and it was only on week off . that is good for custom type of product

[Roo]

I called 2-26.

"oh ya, bearings arrived, we will assemble and ship friday, but first contact you for payment"

Not a word... shocker.

Such a joke... who in this industry does ANYTHING that is reputable? I have had the worst luck in this industry with the thousands upon thousands I have spent... it is incredible. Maybe I should get a clue....

[Roo]

Crank arrived today.... Details in original post.