Buyer and Seller Feedback

[Big Kahuna]

Feedback on individual sellers and or Businesses is welcome here at the X. We all want to know what type of people and or businesses we are dealing with. But there needs to be some groundrules setforth.

1. Whether you are leaving positive or negative feedback, please do so in a respectfull and mature manner. Do not call names, give threats, etc etc.

2. Give the facts as accurately as you can, remember they may come here and respond and if you were less than accurate it may backfire on you. Goes back to Respect.

3. If you have a deal that goes wrong, if in the future they do make it right, please post this also. We are all human, we all make mistakes, hopefully any mistakes that do arise is just that, a mistake. Let us know what happened.

4. failure to follows these simple guidelines will result in threads or post being deleted, possible ejection from the site. If you feel you need to cuss out joe blow, do so somewhere else, not here, take it to PM, EMAIL, Phone or the backyard.

Thank You........


The X

[yamaslut]

I don't even think people need to list too much detail of why they were upset, just state, I had problems recieving product in a timely manner. Will not order again from them.

the details of the situation should be left mute, giving respect to the accused company. There should also be a section or a place to note that your issue has been taken care of... People are quick to complain and call a company out, but you won't see them go and update that the issue has been solved. I don't know how many times I have seen someone damn a company then not give them full credit for correcting the problem. There needs to be an equal playing field for both...

[yamaslut]

my take:
I don't post about bad experiences that I have had w/ company's/sponsors on this site or PWCT, for the basic fact that IT WON"T GET YOU ANYWHERE and will only bring you trouble. This is not the place to bring up buisness transactions gone wrong IMO. If you have an issue w/ a company, keep it private, because it just doesn't help your cause to expose them on a forum like this. Weather it's true or not, they will defend their name to the death and all their supporters will attack you. That goes for all companys. That says a lot about our community, when people feel so strongley about a company that they feel like they need to defend. Just let your buddy's know what happened and leave it at that...

Starting a negative thread will only put the aftermarket company on the defensive, making them have to defend their rep (this is their livelyhood)...

moral of the story. Keep these things private... I know people won't agree w/ that, but It works for me.

[yamaslut]

I added my ideas from the other thread above...

[Big Kahuna]

I see what you are saying, but it comes across if we did state to only give certain kind of feedback like we are trying to say what you can and cannot say. It is a fine line.

[MADMAT]

Why is blowsion coming back up? I still feel the way I felt. They are not worthy of my money and I gave them feedback with plenty of evidence. Why is it in this thread?

[yamaslut]

I personally don't like a negative feedback section at all... I think it's unfair to the company's. How do we know its true?? How do we know this person is not just making it up?? It gives the members a place to trash company's and I don't think that's right. If we do that, give the company's a place to trash customers who are completely ignorant... we all know you can't do that, so why have either...

It will only keep driving wedges between the site and sponsors... IMO

[yamaslut]

Why is blowsion coming back up? I still feel the way I felt. They are not worthy of my money and I gave them feedback with plenty of evidence. Why is it in this thread?

My bad, I copied it from the other thread. it has been edited.
It has to do w/ all company's not just blowsion

[MADMAT]

Make it like EBAY. 1-5 stars then and a link to PM the person.

[Big Kahuna]

Why is blowsion coming back up? I still feel the way I felt. They are not worthy of my money and I gave them feedback with plenty of evidence. Why is it in this thread?
Slut just used that as an example...........

Read the first post please.

[Big Kahuna]

I personally don't like a negative feedback section at all... I think it's unfair to the company's. How do we know its true?? How do we know this person is not just making it up?? It gives the members a place to trash company's and I don't think that's right. If we do that, give the company's a place to trash customers who are completely ignorant... we all know you can't do that, so why have either...

It will only keep driving wedges between the site and sponsors... IMO

remember, this section for individuals as well as businesses.........

[yamaslut]

Make it like EBAY. 1-5 stars then and a link to PM the person.


now we are on to something... great idea!!!!!

[yamaslut]

remember, this section for individuals as well as businesses.........


if company's feel they don't have an equal playing field to defend themselves, they won't want to be a part of this site. IMO.

Maybe just a feedback section with all feedback in it.. use the stars like Matt said and that way all feedback is views for what it is. I just don't like the idea of company's getting lumped into that section w/o recourse(sp)

[Big Kahuna]

Not understanding what you mean no recourse, they are more than welcome to post their side also...

I dont know if there is any kind of rating system available, or how you would implement it........... But I will give slutty a rating of 5 stars ***** for his Daytona Ride Efforts!!! really Impressed!

[MADMAT]

Me too!

[yamaslut]

Not understanding what you mean no recourse, they are more than welcome to post their side also...

I dont know if there is any kind of rating system available, or how you would implement it........... But I will give slutty a rating of 5 stars ***** for his Daytona Ride Efforts!!! really Impressed!

maybe recourse wasn't the right term...

what if they don't know... It's not fair to the company.

ther should only be feedback. we all know one star isn't good, but it's not negative... anyone following me???

[Big Kahuna]

Hypothetical

I order from "Broken Reed Motorsports", I spend approximately $2500.00, They take forever to get me the parts, they are incorrect and wont do anything about them......... I dont make any kind of post even though their ads are everywhere.

You go to order and get hosed also........ would you have like to have known the details???

Honestly, it is not my concern that they dont want to be part of this site, or any site for that matter......... It just a post of a bad experience....

With every Positive post you get the same thing, that company or person may not know about the good reviews either........... Again, not anybody's fault but their own......

[Idok]

BK...i have been thinking about this whole feedback thing as well since my experice with........


I was thinking about the whole ebay system vs. others....


at another forum I hang out at clubwrx.net they use a numerical feedback system.....

you just have a seller # below your username and it gives a number from 0-?

then you can browse it and its just like ebay as well...........




+ feedback threads typically are pretty good....but some of the negatives just end up being a place to aire grievences and resent.....

[djkorn1]

I think a huge part of this site is so that people can post what they feel about products and companies. I know people don't like their favorite companies or sponsors bashed at all, but it helps keep companies accountable for their actions and, I believe, helps them make better parts and have better service. I know of a few companies that have gotten HUGE gains in business from this site by having great customer service and products.

If a company gets fifteen positive reviews and one negative I am sure people will still buy parts from them. (unless they don't fix the situation or come on here and bash the customer) and in that case they should lose business.


I am sure because of some negative threads on here some companies have made their parts and services better. :cheer:

[djkorn1]

I don't know, I think a feedback thread should look like this. :biggthumpup:(yeah right.)

Title: Superskee Rideplate Problems

Kawpimp: I just bought a Superskee rideplate for my Yamajet for $189. It showed up quickly but did not fit. It is warped and the holes don't line up. The guy at Superskee told me "too bad, it is aftermarket and might need some work to fit, then he hung up on me". Here are pics...Am I doing something wrong?

Yamapimp: I bought one and so did my friend, Yamastud. Ours fit fine. You must have gotten a bad one.

Kawpimp: I guess so. I wish they would fix it. I will call again tomorrow. If they don't fix it, I will be mad and stop doing business with them.

Seadoodoo: I bought an Electricskee rideplate for $149 and I love it.... and it is pimp lookin. Check out the phat pics.

Kawpimp: Is that your phat chick in the background? Maybe I should've gotten one of those Electricskee plates. :rolleyes:

Kawpimp: Called back today. They are sending out a new one as soon as I ship mine back. They are also throwing in some Superskee stickers for my Yamajet. I am happy!! I guess the one guy was just in a bad mood yesterday.
:Banane01::Banane01:

Yamapimp: Nice Customer Service. I'm glad they did you right. Free stickers are cool.

Superskee CEO: Sorry Kawpimp. You got a bad one. My dog dropped bombs in the mold. We are going to shoot the dog to keep him out of there. We will test out the next couple ride plates to make sure they fit. I guarantee my stuff. Sorry about our guy on the phone. His wife was banging the Mailman. We took him to the Strip Bar and fed him Beer & Wings. He is better today.

Kawpimp: No probs, Superskee. Thanks for the great customer service.

Yamapimp: Nice.

Seatard: Maybe I should've gotten the Superskee plate instead of my Electricskee one. You guys have great service! :sneaky::banghead:

Change Title of Thread to: Superskee Rideplate Problem Solved.

The End.
Is this so hard???????????:rolleyes:

[Big Kahuna]

forget the constructive critisism, that was freaking hilarious........... but was your punctuation correct??

[yamaslut]

I think a huge part of this site is so that people can post what they feel about products and companies. I know people don't like their favorite companies or sponsors bashed at all, but it helps keep companies accountable for their actions and, I believe, helps them make better parts and have better service. I know of a few companies that have gotten HUGE gains in business from this site by having great customer service and products.

If a company gets fifteen positive reviews and one negative I am sure people will still buy parts from them. (unless they don't fix the situation or come on here and bash the customer) and in that case they should lose business.


I am sure because of some negative threads on here some companies have made their parts and services better. :cheer:

the point I'm mkaing is that people don't write good reviews often, they expect the transaction to be swift and fair, you only hear about it if something went bad... So in turn this place becomes an outlet for people to complain about a particular company or service... It just seems to put the site and everyone involved in a strange position... I think it makes more problems than it's worth....

Who knows...

I vote no feedback and just have a rating system that is listed in your profile... If you want to buy a part from yamadork, go check his seller status in his profile under his username and make the call... other than that... what else is needed????

[kawasakit2me]

I really have to disagree with your thoughts on this Slut. Whenever anyone leaves a post that says nothing more than, "Company A screwed me. Don't deal with them." people will be asking for details. There's a reason for that. What is crappy service to one guy might be just fine to another guy. If the company has many satisfied customers that wish to defend it, the reader can weigh each response and decide for himself if the company is on the up-and-up.

Also as far as people leaving more bad feedback than good...I agree, usually that's true. Look at our numbers here though. The positives far outweigh the negatives.

[Big Kahuna]

If feedback is negative, post what happened and leave it at that, no reason to come back and keep pounding it to the ground.............

[yamaslut]

I really have to disagree with your thoughts on this Slut. Whenever anyone leaves a post that says nothing more than, "Company A screwed me. Don't deal with them." people will be asking for details. There's a reason for that. What is crappy service to one guy might be just fine to another guy. If the company has many satisfied customers that wish to defend it, the reader can weigh each response and decide for himself if the company is on the up-and-up.

Also as far as people leaving more bad feedback than good...I agree, usually that's true. Look at our numbers here though. The positives far outweigh the negatives.


why can't that info just be under your profile???

[djkorn1]

I want to know if particular parts are good or not. If Riva makes killer heads and crappy footholds, I will buy their heads and not their footholds.

[yamaslut]

that should be under a different catagory... IMO

[kawasakit2me]

why can't that info just be under your profile???

I'm not sure how that would work. Sounds like you'd have to search everyone's profile to find out if anyone has negative feedback about the company you're interested in purchasing something from. Instead of just going to the feedback forum and reading down a list of threads.

[MADMAT]

OMFG Korn! :haha: :haha: :haha: :haha: :haha: :haha: :haha: :haha: :haha: :haha: :haha:

I can't stop laughing to type.................it took me 3 minutes to be able.......................to type this:haha: :haha: :haha:

[MADMAT]

The End.
Is this so hard???????????:rolleyes:

You would have to limit the people posting to the thread creator and the company in question. A lot of non concerned parties seem to feel the need to chirp in.

[TEEEE]

chirp.

[djkorn1]

chirp chirp chirp... :cool2:

[CoreyLKN]

chirp chirp chirp... :cool2:

That example before this was fruckin hilarious:haha: :haha: :haha: :haha:

I think negative feedback should just be YAY or NAY and short explanation why. I also think you shouldnt be able to post in that thread. Cause some people post and stir the pot and then facts get messed up and its hard to follow. Just my 5 cents.:biggthumpup:

[Big Kahuna]

You would have to limit the people posting to the thread creator and the company in question. A lot of non concerned parties seem to feel the need to chirp in.


Only limit would / should be restraint and respect..................

chirp chirp chirp

[MADMAT]

Well then it seems that feedback should be left just the way it is and the mods can just moderate when needed.

Sounds good to me:biggthumpup:

[djkorn1]

censorship usually ends up sucking.

[IceRocket1286]

dont censor feedback, good or bad. unless of course its along the lines of im going to fly to this company and blow up their shop. Both feedback sections are there for a reason, theres no need to censor it. So what if its too 'harsh' for some people's liking, thats why its 'negative' feedback, its not going to be pretty. Personally I dont even care if the section is there, it hasnt hindered any decisions ive made in past purchases, whether the compaines feedback is good or bad, I'll try them myself. But since it is there, leave it be, nobody is going to die.

[Fathom]

What about a "Product Review" section to weed out the issues of product fit and finish and just plain bad customer service? That way, the pimps and dudes can yak it up about how great or poor the product is and keep the flip-flap away from the jimmyjam.:smile:

[MADMAT]

:haha: :haha: :haha: :haha: :haha:

[Big Kahuna]

dont censor feedback, good or bad. unless of course its along the lines of im going to fly to this company and blow up their shop. Both feedback sections are there for a reason, theres no need to censor it. So what if its too 'harsh' for some people's liking, thats why its 'negative' feedback, its not going to be pretty. Personally I dont even care if the section is there, it hasnt hindered any decisions ive made in past purchases, whether the compaines feedback is good or bad, I'll try them myself. But since it is there, leave it be, nobody is going to die.

Only censor ship that will be done would be under the same rules as applies to the boards........... Yes, I realize that in one particular thread I/We may have failed to stay on top of it like we should have..........

But all we can do is strive to do better........ same for the members also........

RESPECT

[yamaslut]

dont censor feedback, good or bad. unless of course its along the lines of im going to fly to this company and blow up their shop. Both feedback sections are there for a reason, theres no need to censor it. So what if its too 'harsh' for some people's liking, thats why its 'negative' feedback, its not going to be pretty. Personally I dont even care if the section is there, it hasnt hindered any decisions ive made in past purchases, whether the compaines feedback is good or bad, I'll try them myself. But since it is there, leave it be, nobody is going to die.


you konda proved my point... It's of no use, but to be a place for people to air gripes and crap... I don't use it, you don't use it, why, the reviews are not gonna be unbiased. The company has no way to defend themselves, so it's a free for all of slander and BS...

It's just bad news IMO

[Big Kahuna]

you konda proved my point... It's of no use, but to be a place for people to air gripes and crap... I don't use it, you don't use it, why, the reviews are not gonna be unbiased. The company has no way to defend themselves, so it's a free for all of slander and BS...

It's just bad news IMO

Nick, I am going to disagree with you on this one..........

X Company can come here and respond, There is no reason for them not to unless they choose to..

I understand what you are saying and your point of view, but like I said, They can come be an active part of this site or any site for that matter or not, their choice not ours.

[yamaslut]

Nick, I am going to disagree with you on this one..........

X Company can come here and respond, There is no reason for them not to unless they choose to..

I understand what you are saying and your point of view, but like I said, They can come be an active part of this site or any site for that matter or not, their choice not ours.

If they don't know it's happening, how do they defend??? Maybe they should be contacted so they can air their side of the situation too...

I'm just stating my opinion... I don't expect you to get rid of it because of me.:smile:

[IceRocket1286]

if they dont know its happening, that could be a problem. however, im sure there are many real life situations where people bad mouth a company and the company wont ever find out about it unless its some absolute blowout. I look at it like this. sht happens, deal with it however you want, Ill deal with my issues my own way. I think personal experience is much more important than the experience of others

[SuperJETT]

Here's a possible solution.

I just switched the negative feedback forum to moderated status, so now all new threads/posts have to be approved by a mod/admin before being displayed publicly.

This way, we can calm things down a little and keep it factual or whatever.

Is that a compromise? Better than being a free-for-all, better than eliminating it completely.

[IceRocket1286]

I say just leave it alone, I think moderating it will only cause people to feel like it could be directed at them. It is there for feedback, and no matter how good or bad it may be, thats what feedback is for.

[jetskiking]

I'm going to have to disagree with Slut on this one also. I think all companies should be accountable for there actions. I run my own business and think feedback is great. The poorly run companies get tossed to the side and it makes everyone else step up.There is a saying that if you make someone happy they tell one person. If you make someone mad they tell ten people. Knowing this makes me always want to make the customer happy. If a company gets bad feedback then thats their problem and it should make them strive to do better. I do not think that there should be a seperate negative and positive section. I think that it should all be contained in one area so if you go into a feedback thread you get both good and bad feedback. I also dont like the big brother Idea either Jett. How do I know I'm not hearing what you want me to here and not blocking bad feedbacks of your favorite companies. I do agree with slut that most of the time I dont post bad feedback from people I have had a poor expierience with unless they just really do me wrong. I'm also really good about making a point to commend companies that do a good job.

With that being said I would like to leave bad feedback for all the jetski companies. I have spent a ton of money and my Ski still isnt quick enough:biggthumpup:

[kawasakit2me]

Here's a possible solution.

I just switched the negative feedback forum to moderated status, so now all new threads/posts have to be approved by a mod/admin before being displayed publicly.

This way, we can calm things down a little and keep it factual or whatever.

Is that a compromise? Better than being a free-for-all, better than eliminating it completely.


Not a fan of that compromise at all. Is there a problem that I am unaware of? Seems to me that both feedback folders are serving their purpose very well. Why does something need to change?


I highly disagree with needing special permission to start a negative feedback thread. I say, leave it as it was. It was working fine.

[kawasakit2me]

Wow. Just posted in the neg feedback forum and the message after posting says that a mod has to approve my message before it appears.

1. You're making more unnecessary work for yourselves
2. Approving any message can be viewed as being equivalent to agreeing with it's content, instead of just letting people say what they want (to a point of course) and making it known that X-h2o is not responsible for the content/opinions
3. How can you approve or disapprove when you don't even know the whole story?
4. Bias will eventually be called on one of the three owners under this method of moderation. Who needs the headache?


Strongly disagree with this new plan.

[IceRocket1286]

Wow. Just posted in the neg feedback forum and the message after posting says that a mod has to approve my message before it appears.

1. You're making more unnecessary work for yourselves
2. Approving any message can be viewed as being equivalent to agreeing with it's content, instead of just letting people say what they want (to a point of course) and making it known that X-h2o is not responsible for the content/opinions
3. How can you approve or disapprove when you don't even know the whole story?
4. Bias will eventually be called on one of the three owners under this method of moderation. Who needs the headache?


Strongly disagree with this new plan.


yup. just leave it alone. if it bothers some people, too bad. thats why its there.

[yamaslut]

yeah... it's cool... if people want it the other way... I'm cool w/ it. I was just expressing my view of it.

I do like that idea though :cool2:

[kawasakit2me]

My post in the negative feedback forum has still not be approved. Why?


OK that evil thing kicks ass though!! kickass Darin

pie?


....lol ....ok